We could do with two bathrooms. It was five of us and we sometimes have to que to use the bathroom. Regular cleaning was done and towels changed however, surfaces were not dusted regularly. TV needs to be upgraded to smart TV. We were only able to access foreign language channel, nothing in English language

Everything about this hotel just sit right with us. We had an amazing time here. Spa, shops, swimming pool, gym are all within our reach and easily assessable

Stayed in April 2024

We felt the staff politeness and friendliness could have been a bit better specially the staff at the reception which is your prime contact.

We stayed in 2 bedroom Apartments. The rooms were spacious and large enough. Hotel breakfast was very good with lots of options. The breakfast timing were also good. Hotel is around 20-25 mins drive from Dubai airport and is at a comfortable distance. It is absolutely near to gold and spice market. Overall it is not near to any major attractions but also not far away.

Stayed in May 2024

Not super amazing helpful staff

Good breakfast

Stayed in May 2024

Not enough plates / spoons/ forks/ Glasses. Kitchen utensils were old they need updating! The pool didn’t have any sun by the afternoon it was a shame we couldn’t use the pool on the roof.

Spacious apartment wonderful views.

Stayed in April 2024

The breakfast was stellar. I stayed in the apartments and still could enjoy the breakfast and facilities of the main rooms.

Stayed in April 2024

Swimming pool shall be in Apartments area

Hygiene and Cleanliness

Stayed in April 2024

The property is clean

Location was excellent

Stayed in April 2024

Breakfast could be better

Stayed in April 2024

apartment was not very clean windows for dirty

staff was friendly

Stayed in February 2024

Parking for the apartments was always full so always needed to request to hotel for parking

The staff

Stayed in April 2024

Location and cleaning

Stayed in April 2024

Services were excellent. Location is great. Staff is good and helpful.

Stayed in April 2024

Parking is the main issue. Hotel should have dedicated parking for its customers. Very hard to find parking at combining mall parking area

Everything was perfect. There is no second question. One of the best hotels in Dxb and for sure will stay in future.

Stayed in April 2024

Nothing

Everything was perfect 👌

Stayed in April 2024

Missing* cleaning objects *coffe and water *Ac *

Stayed in April 2024

I had to ask for the fridges to be changed several times in both our flats. It was a bit disappointing because the food kept becoming rotten. But thankfully at the end it was all sorted.

The room are quite spacious and ideal for families. It's convenient because it's close to the Souk. There are many facilities such as outdoor playgrounds for the kids or supermarkets etc.. I liked the food at the restaurants for Iftaar. I will come back next ramadan.

Stayed in April 2024

Wifi are so slow

Breakfast is not good

Stayed in April 2024

Breakfast and wifi

Room and the kitchen

Stayed in April 2024

Pool needs improvement in terms of cleanness and size. Staff specially reception desk guys were not polite. Location is far from shopping malls. Internet was poor.

Room was spacious and clean. Housekeepers were very kind and responsive. Breakfast was good. Gym was good but its ventilation needs improvement.

Stayed in March 2024

excellent

Stayed in March 2024

The misleading statement that the apartment I selected "featured a pool with a view", which to me, meant an apartment with a pool in it. That was the basis for me booking the property. I was disappointed that I neither got a pool in the apartment, nor did I get a view of the pool from my apartment. All I could see from my windows was other buildings and roads! In spite of checking with the staff and with the call centre agent of Booking.com, I didnt get what I was promised through the description of the apartment. The second issue was the major attitude that the guy at the reception showed when I was checking in. There was no smile, no interaction (except for robotic requests for ID card, etc.). Very unpleasant first impression from a world-renowned property such as Hyatt! The third issue was that the apartment had no information cards on the room service numbers, menu cards, etc. Yes, there were the usual shower gels, shampoos, etc., but no slippers, bathrobes, etc. I mean, which international property wouldn't provide these? Another observation I made was that there was some sort of differentiation between hotel guests and apartment guests. It felt like the apartment guests weren't given the preferential treatment that the hotel guests got... or vice versa? Anyways, I didn't feel like I was valued when people asked me if I was in the apartments, and asked me to go to other counters or desks for assistance.

The property was spotlessly clean, most of the staff were very pleasant, the facilities in the property were easily accessible. The receptionist Pooja in the hotel side of the property was super nice and hospitable.

Stayed in March 2024

Breakfast was wonderful ,with so many options, specially the live cooking of omelette dosa crepe etc everything was good and the staff was very cooperative and always ready to help and provided all the items asked , room cleanliness also maintained well .overall I and family had wonderful experience and enjoyed the stay 😊

Stayed in March 2024

nil

Room and Breakfast

Stayed in March 2024

None

All

Stayed in January 2024