1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property itself was great, the manager Kay was quite rude. I left my fleece and rang up 6 days later. She first of all spoke to rudely and denied my fleece was there and their staff wouldn’t do such a thing. She then questioned me quite abruptly as to why I’m ringing up 6 days later and it can’t have been that important, not clearly understanding that things can drastically change or happen in life and that may delay less important things. I asked her to check again which she replied that she doesn’t understand why as she’s worked with everyone for 5 years. She then put the phone down and rang up and found my jacket and continued to question again to why I didn’t ring up straight away.
Negative section of review
The property itself was great, the manager Kay was quite rude. I left my fleece and rang up 6 days later. She first of all spoke to rudely and denied my fleece was there and their staff wouldn’t do such a thing. She then questioned me quite abruptly as to why I’m ringing up 6 days later and it can’t have been that important, not clearly understanding that things can drastically change or happen in life and that may delay less important things. I asked her to check again which she replied that she doesn’t understand why as she’s worked with everyone for 5 years. She then put the phone down and rang up and found my jacket and continued to question again to why I didn’t ring up straight away
Cosham, United Kingdom
Positive section of review
We came for my daughters 50th birthday treat. Everything was above what we expected. Lovely and comfortable, A lovely little garden to sit in after all the walking we did. An excellent position, near The Nuffield Heath Club, that we are members of in Chelmsford. Lidl, Co-op shops within 10 minute walk, for supplies. Brilliant!
Negative section of review
Nothing
Positive section of review
Really good value for money. Underground station is really near and you can get to central London under 30 mins. Checking in went smoothly and if I needed anything I could just write a message to the owner and I would get almost immediate response.
Negative section of review
Can't think of anything.
Positive section of review
The staff were kind, friendly and helpful. Ed offered to meet us at the train station and walk us to the hotel. He even offered to carry my bag. He went above and beyond and was very empathetic towards my autistic son.
Negative section of review
Nothing. It was great
Positive section of review
The service was excellent by the hosts couldn't do enough to help. The room was lovely and the food was lovely.
Negative section of review
Nothing I didn't like.
Positive section of review
Location was perfect! Just opposite the designer outlet and lots of lovely restaurants.
Negative section of review
Car park is really tight spaced. It can be difficult to park in there unless you get a space further back where there is more room.
Positive section of review
Clean, quiet, friendly staff, excellent location within walking distance of Newmarket
Negative section of review
N/A
Positive section of review
The room was large and comfortable.
Negative section of review
There was no one to greet us and the place was in darkness. The room was good but there was a couple of steps between the bedroom and the bathroom which was not good for middle of yhe night trips. There was no one for breakfast and you had to work out for yourself where crockery and cutlery were.
Positive section of review
Location and very dog friendly
Negative section of review
Nothing not to Like
Positive section of review
staff were good