1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were polite and immediately reacted positively to any concern. Breakfast arrangements were clearly explained and we opted for the free continental breakfast which was ample for our appetite. We enjoyed an excellent evening meal in the restaurant. The same menu was available in the bar but it's noisier, conversation would have been difficult. The restaurant manager was kind enough to arrange a move when a quiet table became available.
Negative section of review
The room we were first assigned was nothing like the picture on Booking.com There was little room around the bed whereas we had chosen the higher rate for a one with desk and extra seating. It was so disappointing, especially having stayed in the amazing room 12 last time. We complained and were immediately upgraded. On checkout, the bill sounded high and it turn out our payment to booking.com had not been deducted. Again this was soon put right so all was well in the end.
Positive section of review
Flexible check in and check out times could be agreed. Nice self catering facilities including washing machine. Stylish, simple, relaxing decor and environment. Great layout with loft style bedroom. Good music and TV facilities.
Positive section of review
This is our 2nd stay at the hotel,we enjoyed the new Garden room bar the decoration is beautiful. The bedroom was so nice and had a wonderful view. The staff are really friendly and very helpful.
Positive section of review
Beautiful place, nicely renovated, penthouse was lovely, amazing touch with the snug room host was very helpful, will recommend this place to friends and family when they are down Birmingham
Positive section of review
Very welcoming couple , room comfortable, nice breakfast, close to town centre and beach . We had a lovely stay , would definitely stay again
Positive section of review
The room was sweet, comfortable, and clean with nothing fancy. The kitchen was good and everything was tidy and organised
Positive section of review
Beautiful grounds and buildings. Leisure centre. Lounge and food.
Positive section of review
Good location, very clean. Provided very good breakfast.
Negative section of review
The bedroom was too small. It was more like a single room.
Positive section of review
Good location, clean and comfortable
Negative section of review
No Parking facilities. Very noisy downstairs bar disturbed us until early hours of Sunday morning.
Positive section of review
Dinner was very good
Negative section of review
No TV sport in bar area