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2
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Positive section of review
We have previously stayed and loved it however this time we had a room and the bed mattress was so bad my partner had too sleep on the floor as I needed the quilt for extra padding it’s very clean and exceptionally wonderful hotel however I feel maybe this was a single room used for workmen (maybe) however we booked 20 mins before arriving but we will be back as the staff are great and I know they would of checked out the mattress themselves 😋
Negative section of review
Mattress
Great Limber, United Kingdom
Positive section of review
Ftom the moment I arrived I was made to feel very welcome, great service front the moment I stepped in, room was really nice, comftvand clean. Evening meal and service again was amazing. Booked breakfast and went for the eggs benedict. Aguntgis was cooked to perfection, probably the best I have had. Well done to all the staff.
Positive section of review
Acton was very welcoming. Great location for work, shops and gym for me. Off the street parking. (Free) Lovely and clean, with a very comfortable double bed.
Negative section of review
I stayed for 5 nights the first 2 nights I had no internet which was not great as I needed it for work plus the tv needed internet which wasn’t great. But Acton sorted it, which was very helpful. Also the shower is very small it was ok for myself, but if you are of a larger person you would not fit on the shower. Even with this I definitely stay agin if I was working in the area.
Positive section of review
Very polite staff, photos are true to reality, wonderful balcony, convenient location, breakfast was very tasty We will definitely come back.
Positive section of review
Decor and facilities, food was lush lovely old building and really excellent customer service. Staff were really great 👍
Negative section of review
There was a light bulb missing from lamp in room and bathroom door wouldn't shut or lock correctly.
Positive section of review
Hotel was very central. Rooms were basic, but satisfactory. Staff very friendly and and helpful, especially Ross.
Negative section of review
Great difficulty getting taxis, although I know it probably is not the fault of the hotel.
Positive section of review
We where told when booking we would have full English breakfast but it was continental
Negative section of review
The breakfast
Positive section of review
Nothing. It was a disgrace. I'd have given it a 0 if I could.
Negative section of review
As soon as we walked in we were hit my by the stench of mould from the place. There was black mould all around the windows in the kitchen and bathroom. The shower cubicle had black mould in it and the shower curtain was black from the bottom up with mould. The floors were dirty. There were unfilled holes in the walls. The furniture throughout (straight out of the 1960s) was grubby, old and dirty and was covered in a stick layer of what I can only assume was nicotine form the heavy smoker tenant prior to handover to "infinity". The kitchen had screws sticking out of worktops. Parts of the cupboards were broken off, there was an old broken plastic clock haning on the wall, the electric heater up on the wall was *ancient* must have been 70s, 80s at best. There was no draw string to turn it on! The blinds in the kitchen looked like someone had thrown a cup of dirty water over them. The main bedroom carpet had two huge burn marks on it. The furniture was shabby and dated. The bedding had a makers mark from the early 1980s. The skirting boards had a quarter inch thick layer of nicotine on which had a layer of dust on top of. There was oil pouring down the inside of the front door from the mechaism to keep the door from closing quickly. The draft excluder strip on the front door was only half attached. There were dirty marks all along the walls throughout the property. The radiators were damaged throughout the property. The other electric wall heater had no draw string and was similarly ancient. The bedding in the second bedroom was also from the 1980s. There was no wi-fi router anywhere so no wi-fi which is the least of it. We complained immediately and were told that someone would be round to clean the next day. We told them that I have lung disease so that would not be appropriate. They would need to use mould remover, wait til it dried, repaint and clear the house of mould spores.
Positive section of review
Amazing staff. Amazing location. Amazing food.
Negative section of review
Nothing. It was wonderful.
Brighton & Hove, United Kingdom
Positive section of review
Great location, basic hotel