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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Check in was speedy & staff on reception very welcoming. Issues with room but staff sorted promptly.e. Extra bed Location was central Car parking not directly at the hotel but near by & easy to locate. Dining room waitress think her name was Leaorona or similar was very helpful & cheery despite the pressure she was facing. View of pier head was lovely
Negative section of review
I especially booked a family room so my adult son & I had our own beds. On arrival only one double bed , camp bed I used was very uncomfortable & mattress soiled which I didn’t realise until I stripped bed on check out. Dining room too small for amount of residents, Sunday morning was like a cattle mart, huge queues, rude, miserable dining room manager, no name badge, no one on station at dining room to take room numbers so I was looking to tick myself off as I knew the procedure from day before, the manager was abrupt stating that’s a staff list & then said we are full just now, if you want breakfast you need to wait or take it to your room, not enough staff to clear tables for turnover. In addition the cereal was cheap quality not Kelloggs which even cheap B & B’s provide. Despite lovely view of pier head windows filthy. Despite being in a superior room I saw nothing extraordinary apart from fancy toiletry bottles which upon being in the shower discovered were empty! Unless prices much cheaper wouldn’t stay again, for price paid expected much better service & quality.
Positive section of review
The staff were all lovely. The hotel and spa are excellent and the charm of the hotel is that is busy but quiet at the same time. Good always good and cater well for dietary requirements. The dog loved it too.
Negative section of review
No negative comments.
Positive section of review
Very very Clean, and easy to get to , instructions for keys etc were spot on. Room was lovely.
Negative section of review
Room was a bit chilly as we couldn’t get either of the raidiators on . However that’s our bad as the host would have told us had we messaged. But we had a late one so didn’t want to bother them. A little tv would have been a bonus , but we just used our phones for some music.
Positive section of review
Friendly staff, clean and tidy. Perfect location
Negative section of review
Nothing
Positive section of review
The staff were very friendly and helpful.
Positive section of review
Great location, very clean
Negative section of review
Breakfast service could of been better
Positive section of review
Location to tram stop
Negative section of review
What I didn't like was I booked accommodation for 5 people and ended up getting a 2 bed app with beds for 4 people and a fold up couch for the 5th person which is far from ideal. Children go to bed first then adults which meant an adult sleeping on a small fold out uncomfortable couch.
Positive section of review
Very friendly staff
Negative section of review
Noisy floorboards meant we were woken regularly through the night and early morning
Positive section of review
Great location
Negative section of review
The communal areas are tired and need refurbishment
Positive section of review
Location only
Negative section of review
No hot water so only cold shower available. Wake at 5am as curtains do not block daylight