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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Loved being only 20 min. Away from the city centre, the room is very clean , warm and the area very quiet.
Negative section of review
Beds. Unfortunately me and my friend both agreed the beds weren't that comfortable.
Positive section of review
Overall, everything is fantastic including parking facilities also close to the city.
Negative section of review
There is not enough food for breakfast. So many items were missing. They said it's finished even before the breakfast ending time frame.
Positive section of review
The view was amazing especially at sunset. Facilities were great. Decor was lovely
Negative section of review
The draught and whistling noise of the wind was quite bad from the bedroom window just needs sealing in the gap then would be ok
Positive section of review
Accommodation experience really nice, location close to the beach.
Negative section of review
Seaview room can only see part of seaview but still nice!
Positive section of review
Cleanliness, professionalism, great location.
Negative section of review
Bed a little soft,.. Early checkout
Positive section of review
Nespresso machine & water pressure.
Negative section of review
No ramp on stairs for very heavy bags. Rooms were booked together well in advance, for our family. We were given rooms that were way too far away from eachother. Our king room was right next to the stair well. Not happy.
Positive section of review
Location, cleanliness and service.
Negative section of review
I did not like that it did not have a stovetop. In the description of the room says it has a kitchenette so I think is in a way misleading that it only had a microwave. I was expecting a stove top to be able to prepare food for my baby. I think that it should be specifically stated that the kitchenette does not include a stove top. I would have gone somewhere else if I knew this. Another thing I did not like was the hand soaps in the bathroom. Low quality, makes it look like a cheap hotel.
Positive section of review
Location and room are nice
Negative section of review
Little bit noisy with the karaoke quiz.
Positive section of review
Did not have breakfast
Negative section of review
I requested for room service breakfast but was denied it because I did not put the card on my door so I ended up not having breakfast
Positive section of review
Nothing
Negative section of review
1. It was a homeless shelter with vulnerable people with anti-social habits, such as smoking and drugs. 2. The room was tiny. 3. The covers and quilt were dirty. 4. The bathroom was bizarre. 5. No shower gel, soap etc. 6. Very noisy, thin walls. 7. Either homeless residents or the hotel doing laundry after midnight, we were kept up with washing machines spinning. 8. The locks were very poor quality, we did g feel safe to leave our belongings there. 9. There was blood on the wall. 10. The room was advertised with a view, there was no view. Later I realised the ‘hotel’ had sent a message saying this was booking.com’s fault because they couldn’t change it. Whatever. It made no difference as the blinds were broken anyway. 11. The whole place stank of cigarettes, weed, whatever else people were taking. 12. The entrances stank of urine. 13. Weird blood or whatever stains on the front door. 14. The front door key worked very badly and you nearly sprained your wrist to open it. 15. Because the key was an issue, and you only had one key, the door was left open, and strange sorts were coming and going. We encountered random people just standing around near the rooms looking up to no good. 16. No communication from the ‘hotel’ after a complaint. 17. The residents of Inverness know about this place and have a very grim view of how it operates. 18. Many of the reviews look fake, when you venture off booking.com onto Tripadvisor and look at the negative reviews a clearer picture akin to our experience emerges. 19. There was a glowing light on the heater that was so bright you could get a tan from it. Between that and the laundry going on, and the general dread, it was not a comfortable stay. 20. The internet was next to useless. I will be claiming back a full refund. This is the worst ‘hotel’ experience I’ve ever had.