1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Plenty of space to sit and read or chat. Tea or coffee available to order. Side bar near the restaurant very nice now that has been opened. Breakfast good. Range of food available sufficient to have a very good breakfast
Negative section of review
Window in our bedroom needs repair. I wasn’t able to open , nearly lost it on to the flat roof below. Meals in the restaurant were limited, too many items were ‘off’. That needs to be better organised as it lets down the front staff who were doing there very best to satisfy customers..
Positive section of review
The room appeared to have been recently refurbished with new carpets ,shower and furniture which was welcome,overall appearance of the hotel seemed a lot cleaner compared with my last visit.
Negative section of review
Minor Gripe with the Tv remote not working.
Positive section of review
Location was the only positive about our stay it’s centrally located within Liverpool city centre. The downstairs was grand and you can see how amazing it was back in the day.
Negative section of review
The rooms were old and dated they wasn’t clean and smelt really bad
Positive section of review
Really enjoyed our stay. The staff were very helpful and pleasant. The room was spacious, clean and very comfortable. Would definitely stay again.
Negative section of review
We had no complaints. Everything was very good.
Positive section of review
Love coming to this hotel staff very helpful and friendly lovely clean room and food was lovely
Negative section of review
Nothing
Positive section of review
Key code box so can collect to suit artival time
Negative section of review
Cleanliness.all windows inside are dirty,cobwebs,greasy forehead marks on patio doors,mirrors dusty & the window in the main bedroom downstairs doesn't close properly so kets in noise & cold.hob splash back & extractor filthy with grease,microwave, toaster & coffee machine all had finger marks & food on them.
Positive section of review
Nicely furnished. Comfortable. Good bathroom.
Negative section of review
No conditioner left in bottle, room was too hot despite trying to change temperature with thermostat. Ate at hotel restaurant and although staff tried their best, it was a shambolic experience. Ended up staying up much later than we wanted to so we could get our food as it took ages for it to arrive. Not good as we had a very early flight. Food order was also wrong but by this stage we had no time to ask for changes.
Positive section of review
Good value for money
Lytham St Annes, United Kingdom
Positive section of review
Great a place
Negative section of review
Room were a bit cold