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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was a God-send. Having missed my flight, I was too exhausted to return home and just having dropped in for coffee, I was able to book a room for the night prior to my rescheduled trip. The staff on the front desk and in the bar were terrific.
Negative section of review
The lack of natural air in the rooms. But otherwise, the room was quiet and very well appointed.
Positive section of review
I l8ke the place but plse in my room 47 there is rat I fear rat plse try to kill rats in the rooms plse thank you but very nice place
Negative section of review
I like looking out side but in windows but sound proof on windows people can't sleep well outside is noisy
Positive section of review
Breakfast choices were excellent. It was a buffet style offering with something for every taste, with good coffe and tea selection.
Negative section of review
The property is on many levels, so if you have issues negotiating stairs, it’s not ideal. Mum struggled a bit, but the staff were kind enough to immediately switch our room to one on the lower level.
Holme upon Spalding Moor, United Kingdom
Positive section of review
The hot tub was exceptional. My wife loved it in particular. The pod was spacious and comfy.
Penrhyndeudreath, United Kingdom
Positive section of review
Quaint old property, lovely views. Beautifully decorated and curated
Negative section of review
Scaffolding over front door spoilt it slightly, but I know it’s difficult to get companies to remove after work is completed
Positive section of review
Loved the deep bath in the bedroom. Very comfy bed. very clean
Positive section of review
Very modern and spacious. Has absolutely everything you need!
Positive section of review
it was easy to find and very tidy.
Negative section of review
the stove on top of the over did not work. had a nightmare trying to turn it on and gave up as only one button worked and the rest didn’t turn on , made sure everything was on , i knew how to work one but this one didn’t work
Positive section of review
Cleanliness
Negative section of review
Difficult to find but owner helped us out.
Positive section of review
Nothing
Negative section of review
1. It was a homeless shelter with vulnerable people with anti-social habits, such as smoking and drugs. 2. The room was tiny. 3. The covers and quilt were dirty. 4. The bathroom was bizarre. 5. No shower gel, soap etc. 6. Very noisy, thin walls. 7. Either homeless residents or the hotel doing laundry after midnight, we were kept up with washing machines spinning. 8. The locks were very poor quality, we did g feel safe to leave our belongings there. 9. There was blood on the wall. 10. The room was advertised with a view, there was no view. Later I realised the ‘hotel’ had sent a message saying this was booking.com’s fault because they couldn’t change it. Whatever. It made no difference as the blinds were broken anyway. 11. The whole place stank of cigarettes, weed, whatever else people were taking. 12. The entrances stank of urine. 13. Weird blood or whatever stains on the front door. 14. The front door key worked very badly and you nearly sprained your wrist to open it. 15. Because the key was an issue, and you only had one key, the door was left open, and strange sorts were coming and going. We encountered random people just standing around near the rooms looking up to no good. 16. No communication from the ‘hotel’ after a complaint. 17. The residents of Inverness know about this place and have a very grim view of how it operates. 18. Many of the reviews look fake, when you venture off booking.com onto Tripadvisor and look at the negative reviews a clearer picture akin to our experience emerges. 19. There was a glowing light on the heater that was so bright you could get a tan from it. Between that and the laundry going on, and the general dread, it was not a comfortable stay. 20. The internet was next to useless. I will be claiming back a full refund. This is the worst ‘hotel’ experience I’ve ever had.