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Check out these popular cities in Riviera Maya

Playa del Carmen

3138 hotels

Tulum

3553 hotels

Puerto Morelos

315 hotels

Akumal

189 hotels

Xpu Ha

18 hotels

Chemuyil

35 hotels

Punta Allen

18 hotels

Balcheil

22 hotels

Paamul

2 hotels

Stay in Riviera Maya's best hotels!

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Sana Tulum Beachfront Boutique Hotel

Hotel in Tulum

Facing the beachfront, Sana Tulum Beachfront Boutique Hotel offers 5-star accommodation in Tulum and features an outdoor swimming pool, garden and private beach area.

D
Din
From
Israel
WoW WoW WoW! What an Amazing experience at the Sana Hotel, on the most amazing Beach in Tulum! 🤩 with Unbelievable Rooftop Pool! Heated pool! 😍 Very special Moroccan Design! Everything is completely new! And luxurious. The staff was making sure we having a great time for our entire stay. Very welcoming feeling from the moment we entered the Hotel. Food in the restaurant was very tasty. Very recommended Hotel in Tulum! Can’t wait for my next visit here. Unforgettable experience 🤠
Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 125 reviews
Price from
US$375
1 night, 2 adults

Hotel Milam

Hotel in Tulum

Situated in Tulum, 6.6 km from Tulum Archeological Site, Hotel Milam features accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge.

K
Kristina
From
Canada
Our stay at Hotel Milam was beyond amazing. Everything from the beautiful design to the peaceful atmosphere was absolutely perfect. The rooms were spotless and stylish, the service was outstanding, and every detail felt thoughtfully curated. A true hidden gem in Tulum — we can’t wait to come back
Scored out of 10, guest rating 9.3
Superb - What previous guests thought, 224 reviews
Price from
US$340.39
1 night, 2 adults

Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret features free bikes, outdoor swimming pool, a garden and restaurant in Playa del Carmen.

P
Putter
From
New Zealand
The kind staff and the nature
Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 289 reviews
Price from
US$188.34
1 night, 2 adults

Oom Bubble Boutique Riviera Cancun - Adults Only

Hotel in Puerto Morelos

Located in Puerto Morelos, 18.8 km from Playa Puerto Morelos, Oom Bubble Boutique Riviera Cancun - Adults Only provides accommodation with a restaurant, free private parking, an outdoor swimming pool...

C
Catarina
From
Portugal
The staff was super friendly and nice to us. the ambience is amazing. The place is better looking than the photos - you have an amazing bed area in the swimming pool. There’s also one private cenote you can swim in.
Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 318 reviews
Price from
US$309.77
1 night, 2 adults

Itza Hotel Akumal

Hotel in Akumal

Located in Akumal, Itza Hotel Akumal features an outdoor swimming pool, shared lounge, terrace, and free WiFi throughout the property.

S
Steph
From
Australia
One of the most comfortable hostels I’ve ever stayed in. Very friendly staff who are willing to help. Comfortable beds. Delicious breakfast! Clean. Well stocked kitchen area. Quiet and well located. Lockers in the dorm room. Air con at night. Highly recommend! Thank you :)
Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 462 reviews
Price from
US$21.84
1 night, 2 adults

Magic Xcacel Tulum

Hotel in Chemuyil

Situated in Chemuyil, 19 km from Tulum Archeological Site, Magic Xcacel Tulum features accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.

M
Merlin
From
Germany
This accommodation was absolutely fantastic! From the very beginning, Esther warmly welcomed us, provided all the information we needed, and proactively took care of everything. The property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more. The breakfast was delicious and always more than enough. We highly recommend having a car, as it makes exploring the surrounding area much easier. Overall, this is a fantastic place to stay, and we would recommend it to anyone. We’d love to come back ourselves! It’s the perfect choice for anyone looking to escape the hustle and bustle of Tulum and truly enjoy a relaxing vacation.
Scored out of 10, guest rating 9.4
Superb - What previous guests thought, 120 reviews
Price from
US$92.03
1 night, 2 adults

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Hotel in Tulum

Situated in Tulum, 9.1 km from Tulum Archeological Site, Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World features accommodation with free bikes, free private parking, an...

D
Dario
From
France
Middle in the jungle but with a very high level of comfort. Beautiful architecture everywhere. Lots of activities to choose from. For people that like comfort, nature and beauty.
Scored out of 10, guest rating 9.4
Superb - What previous guests thought, 502 reviews
Price from
US$333.57
1 night, 2 adults

Botånica Tulum

Hotel in Tulum

Set in Tulum, 3.1 km from Tulum Archeological Site, Botånica Tulum offers accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

A
Ausrine
From
Lithuania
This hotel is AMAZIN! I can not be more happy about our decision to stay there, first we thought we will stay for a night but ended up staying 5 nights! The owner Fernando was just simply perfect, he created an oasis in the middle of busy city, such a good vibe, felt like being home just with good weather! Breakfats were fantastic, every morning they had 3 options, we aleays ordered avocado toast and hotcakes, 2 americanos and fresh orange juice, portions were enough to be full for half a day. Pool was amazing. Music was amazing. Rooms and bed were amazing. They have some old but still usable becycles to use for free which made us feel a bit more like locals here, just amazing! At the time we stayed, a tiny kitten wondered in, as I love cats thats was a big bonus haha sad that i couldnt take him home with us. As we had to leave early, Fernando suggested to make us breakfasts earlier and give is a lift to the bus station, I mean it cant get any better! Oh and, they do Tarmazcal sauna ritual, which even to watch from aside was wonderful, my husband was very happy he had an oportunity to try it. To sum up, this whole Tulum Botanica hotel was like a cherry on top on our 2 weeks honeymoon in Mexico. If I ever be back to Tulum, I know where i will want to stay, thanks for everything guys!
Scored out of 10, guest rating 9.3
Superb - What previous guests thought, 837 reviews
Price from
US$102.60
1 night, 2 adults

Layla Tulum - Adults Only

Hotel in Tulum

Layla Tulum - Adults Only has an outdoor swimming pool, garden, a shared lounge and terrace in Tulum. This 5-star hotel offers a bar.

C
Ciprian
From
Italy
We had a very good experience in the hotel, clean, great staff, best guacamole in town;)
Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 513 reviews
Price from
US$203.58
1 night, 2 adults

Valhalla Residences by Biwa

Hotel in Tulum

Located in Tulum, 6.2 km from Tulum Archeological Site, Valhalla Residences by Biwa provides accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge.

p
pbpl
From
Poland
Overall - fantastic location to stay in Tulum. Location - exactly what we looked for - outside of the city center and touristy areas. Safe, closed neighborhood, new building with very clean, and quite large swimming pool in the courtyard. Very well equipped rooms, including kitchenware. Impeccably clean. Nice common area, very pleasant and friendly staff.
Scored out of 10, guest rating 9.3
Superb - What previous guests thought, 164 reviews
Price from
US$69.57
1 night, 2 adults
See all 5368 hotels in Riviera Maya

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Scored out of 10, guest rating 8.0
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Scored out of 10, guest rating 8.7
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Scored out of 10, guest rating 7.1
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Scored out of 10, guest rating 8.8
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Scored out of 10, guest rating 8.1
Very good - What previous guests thought, 2,051 reviews

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Scored out of 10, guest rating 8.7
Fabulous - What previous guests thought, 1,572 reviews

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Scored out of 10, guest rating 8.6
Fabulous - What previous guests thought, 215 reviews

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Scored out of 10, guest rating 8.3
Very good - What previous guests thought, 290 reviews

Popular with guests booking hotels in Riviera Maya

Scored out of 10, guest rating 8.3
Very good - What previous guests thought, 574 reviews

Riviera Maya's best hotels with breakfast

Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 496 reviews

Located in Tulum, 5.3 km from Tulum Archeological Site, Una Vida provides accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

From US$551.25 per night
Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 109 reviews

Set in Akumal, 28 km from Tulum Archeological Site, Maya Eco Village offers accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. 35 km from ADO International Bus...

From US$213.37 per night
Scored out of 10, guest rating 9.3
Superb - What previous guests thought, 217 reviews

Offering a year-round outdoor pool and views of the pool, Hotel Tiki Tiki Tulum is situated in Tulum in the Quintana Roo Region, 5 km from Tulum Archeological Site. Guests can enjoy the on-site bar.

From US$320.60 per night
Scored out of 10, guest rating 9.7
Exceptional - What previous guests thought, 262 reviews

Offering an outdoor lagoon pool, B&B Villa Morena EcoLiving is a eco-friendly hotel powered by solar panels. located in Akumal, only 3 km from the beachfront.

From US$218.30 per night
Scored out of 10, guest rating 9.1
Superb - What previous guests thought, 508 reviews

Set in Tulum, a few steps from South Tulum Beach, Los Arrecifes offers accommodation with a garden, free private parking, a private beach area and a restaurant.

From US$642.81 per night

Casa Malca

Hotel in Tulum
Breakfast options
Scored out of 10, guest rating 9.0
Superb - What previous guests thought, 383 reviews

Casa Malca is located on an unspoiled beach in Tulum, on the edge of the Sian Ka’an Biosphere Reserve. It offers a bar-restaurant, tropical gardens and stylish accommodation with air conditioning.

From US$1,368.02 per night
Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 234 reviews

This hotel is located on one of the nicest beaches in Tulum, Mexico. The hotel offers a secluded location, guest rooms with free WiFi, an on-site restaurant and the Ziggy's Beach Club.

From US$572.55 per night
Scored out of 10, guest rating 9.9
Exceptional - What previous guests thought, 43 reviews

Located in Tulum, 8.4 km from Tulum Archeological Site, NABOA Hotel Tulum provides accommodation with an outdoor swimming pool, free private parking, a garden and a restaurant.

From US$822.02 per night

Budget hotels in Riviera Maya

Scored out of 10, guest rating 9.0
Superb - What previous guests thought, 533 reviews

Located in Puerto Morelos, 48 km from ADO International Bus Station, Hokhmah Heart Hotel provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.

From US$86.21 per night
Scored out of 10, guest rating 9.0
Superb - What previous guests thought, 576 reviews

Set in Playa del Carmen and with Playacar Beach reachable within 500 metres, Che Suites Playa offers a tour desk, non-smoking rooms, an outdoor swimming pool, free WiFi and a shared lounge.

From US$68.84 per night
Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 5 reviews

Moxy Tulum features free bikes, outdoor swimming pool, a fitness centre and terrace in Tulum. With free WiFi, this 3-star hotel has a restaurant and a bar.

From US$92.74 per night
Scored out of 10, guest rating 9.6
Exceptional - What previous guests thought, 10 reviews

Ideally located in the Centro district of Playa del Carmen, Sea Breezes Studio at Syrena 409 is set less than 1 km from ADO International Bus Station, a 13-minute walk from Playa del Carmen Maritime...

Scored out of 10, guest rating 9.4
Superb - What previous guests thought, 43 reviews

Set in Tulum and with Tulum Archeological Site reachable within 5.9 km, Blue Veleta offers express check-in and check-out, rooms, an outdoor swimming pool, free WiFi throughout the property and a bar.

From US$107.69 per night
Scored out of 10, guest rating 8.6
Fabulous - What previous guests thought, 1,092 reviews

Ideally located in the centre of Playa del Carmen, Coco Live Suites offers air-conditioned rooms, an outdoor swimming pool, free WiFi and a garden.

From US$92.02 per night
Scored out of 10, guest rating 8.1
Very good - What previous guests thought, 1,185 reviews

Located in Tulum, 4 km from Tulum Archeological Site, Motto By Hilton Tulum provides accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre.

From US$145.90 per night
Scored out of 10, guest rating 8.1
Very good - What previous guests thought, 2,051 reviews

In a prime location in Playa del Carmen, Hotel 12 BEES by Kavia offers air-conditioned rooms, an outdoor swimming pool, free WiFi and a terrace. This 3-star hotel offers a bar.

From US$62.76 per night

Hotels in Riviera Maya that you can book without a credit card

Scored out of 10, guest rating 8.1
Very good - What previous guests thought, 323 reviews

Situated in Puerto Morelos, Suites Valentina has a terrace, restaurant, bar, and free WiFi throughout the property.

From US$112.28 per night
Scored out of 10, guest rating 9.9
Exceptional - What previous guests thought, 114 reviews

Conveniently set in the centre of Playa del Carmen, Casarte Boutique Hotel provides air-conditioned rooms, an outdoor swimming pool, free WiFi and a garden. This 4-star hotel offers a terrace.

Scored out of 10, guest rating 9.0
Superb - What previous guests thought, 491 reviews

Situated conveniently in the centre of Tulum, Aldea San Lam - Oasis Of Tulum offers free WiFi throughout the property, an outdoor swimming pool and free private parking for guests who drive.

Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 128 reviews

Situated in Tulum, a few steps from South Tulum Beach, Libelula Tulum Beachfront Hotel features accommodation with a garden, free private parking, a private beach area and a terrace.

From US$750.20 per night

Casa Altamar

Hotel in Tulum
No credit card needed
Scored out of 10, guest rating 9.5
Exceptional - What previous guests thought, 269 reviews

Situated in Tulum, a few steps from Tankah Bay Beach, Casa Altamar features accommodation with an outdoor swimming pool, free private parking, a garden and a private beach area.

Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 318 reviews

Offering a spa and wellness centre, a beach-side yoga studio and a restaurant, Lula Tulum, a Small Luxury Hotel is located in Tulum. Free WiFi access is available in each room.

Scored out of 10, guest rating 9.2
Superb - What previous guests thought, 5 reviews

Conveniently situated in the Centro district of Playa del Carmen, Perfect Place 211 is set 2.8 km from Church of Guadalupe, 48 km from Xel Ha and 33 km from Kantenah Bay.

Scored out of 10, guest rating 9.4
Superb - What previous guests thought, 5 reviews

Situated in Tulum, 7.2 km from Tulum Archeological Site, Yum Kaax Boutique Villa features accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

FAQs about hotels in Riviera Maya

See reviews by guests who stayed at hotels in Riviera Maya

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From US$2,086.81 per night
Scored out of 10, guest rating 7.4
Good - What previous guests thought, 157 reviews
Service: I spent one night at Papaya Playa Project in a beautiful Casita with a rooftop pool, and it was truly unforgettable. There is something about this place that captures the authentic soul of Tulum. The sound of the waves, the scent of the jungle, and the warmth of the people blend perfectly to create an atmosphere that feels both wild and deeply peaceful. Watching the sunrise from my rooftop pool felt like witnessing the world come alive. The sea in front of me, the palm trees swaying in the breeze, and the soft rhythm of nature all around me created a feeling of pure magic. What I loved most about Papaya Playa Project is its energy. It is not just a hotel; it is a place that makes you feel part of Tulum itself. Everything here feels genuine, earthy, and real. It is a space to disconnect from everything and reconnect with yourself. My stay was short but soul-stirring. I left feeling renewed, inspired, and with a piece of this beautiful place forever in my heart.
Guest review by
Montse
Mexico
From US$223.47 per night
Scored out of 10, guest rating 8.2
Very good - What previous guests thought, 922 reviews
I absolutely loved my stay at Diamante K. The resort is tucked inside a Natural Park, and you truly feel immersed in nature from the moment you arrive. The cabańas are beautifully designed—thoughtful, minimal, and perfectly integrated with the surroundings. You can literally hear the sea from your room, which makes waking up and falling asleep an experience on its own. The whole place has such a peaceful, effortless beauty. It feels charming and grounded, like a seaside escape that still respects the nature around it. What made my stay even more special was the staff. Everyone was extremely kind, but I have to give a special mention to Riccardo at reception. He went the extra mile every single time and made me feel genuinely taken care of. It’s rare to find such warm, attentive service. If you’re visiting Tulum and want a place that’s beautiful, serene, and truly connected to the sea and nature, Diamante K is absolutely worth it. I loved every moment.
Guest review by
Joanna
Spain
Scored out of 10, guest rating 7.2
Good - What previous guests thought, 333 reviews
Dear "Azulik" , Tulum , Team. Thank You for the Hospitality - Top Class in everything , from the first to the final look, from the initial to the final experience I had. Separately, please accept my Gratitude for the Personal Accompanyment of Angels, especially Leyda, who cared for all my questions. Thank You again for everything, Your hotel has remained in my heart forever ♥️. Roberto (Lituano).
Guest review by
Robertas
Lithuania
From US$586.10 per night
Scored out of 10, guest rating 8.5
Very good - What previous guests thought, 112 reviews
Ahau is located on the beachfront within walking distance from various restaurants, bars, beach clubs and stores - the beach is pristine with soft white sand and clear blue ocean! The rooms are clean with comfy beds, the restaurant makes the most amazing food, mezcalitas and the staff are helpful and friendly. Looking forward to staying at Ahau again on my next visit to Tulum!🙌🏼
Guest review by
Robynn
South Africa
Scored out of 10, guest rating 8.4
Very good - What previous guests thought, 723 reviews
MAJOR overall LIKE Staff - genuinely friendly, good teamwork table service in all restaurants, appreciative, really made our stay enjoyable. So appreciated the lovely farewell "treat" from Lina (Food & bev. Mgr. on our last night) Food of excellent selection & quality. Liked the extensive amount of shade trees at beach & chairs with knee adjustment when we could get them.
Guest review by
Moberg
Canada
Scored out of 10, guest rating 8.5
Very good - What previous guests thought, 137 reviews
- dining options (buffet, restaurants, variety) are absolutely amazing - the complete jungle style of the hotel with animals (monkeys, peacocks, flamingos, iguanas) - activities around the pool (games, music, dance, aquafit, foam party) - drinking water is provided through wall fountain - high qaulity furnitures in the common rooms (restaurants, bars, lobby)
Guest review by
Zsuzsa
Hungary
From US$1,504 per night
Scored out of 10, guest rating 8.5
Very good - What previous guests thought, 976 reviews
Flawless, perfect, amazing experience. Great food, amazing areal. We won‘t forget our 3 days of All-Fun-Inclusive.
Guest review by
Mareike
Germany
From US$340.31 per night
Scored out of 10, guest rating 7.1
Good - What previous guests thought, 943 reviews
Friendly staff especially Janet on concierge. Food & drink very good. Day & nightime entertainment. Lovely pools.
Guest review by
SANDRA
United Kingdom
From US$2,984.90 per night
Scored out of 10, guest rating 9.7
Exceptional - What previous guests thought, 54 reviews
Real Paradise to my wife and me, amazing experience for silver anniversary.
Guest review by
Yongberm
Canada
From US$847.98 per night
Scored out of 10, guest rating 7.9
Good - What previous guests thought, 1,297 reviews
We loved the pools, drinks, shows, food and the service was incredible.
Guest review by
Mauricio
Colombia
From US$1,155.20 per night
Scored out of 10, guest rating 8.4
Very good - What previous guests thought, 26 reviews
Firstly the staff are amazing, food is out of this world.
Guest review by
Seth
United Kingdom
Scored out of 10, guest rating 8.7
Fabulous - What previous guests thought, 293 reviews
The grounds the animals the design of the building
Guest review by
Jasmina
Portugal
From US$954.79 per night
Scored out of 10, guest rating 7.9
Good - What previous guests thought, 273 reviews
Everything was perfect! And loved our days here
Guest review by
Blanca
Germany
Scored out of 10, guest rating 8.5
Very good - What previous guests thought, 145 reviews
Simply everything. Perfect place to relax.
Guest review by
Filippo
Italy
From US$759 per night
Scored out of 10, guest rating 7.9
Good - What previous guests thought, 240 reviews
Everything. We enjoyed it to the fullest!
Guest review by
Stefanie
Switzerland
From US$1,368.02 per night
Scored out of 10, guest rating 9.0
Superb - What previous guests thought, 383 reviews
Everything. Stayed in paradise
Guest review by
JEAN PHILIPPE
France

Planning a trip? Get inspired by reviews of cities in Riviera Maya

4.0

By far the best thing about Playa del Carmen is the close...

By far the best thing about Playa del Carmen is the close proximity to cenotes. They are amazing water filled caves that you can explore, but you'll always need to do so with a guide. Otherwise, Playa del Carmen is pretty whatever. Kinda fun if you're looking for touristy party bar vibes (like Hard Rock Cafe type stuff), but generally it feels like a tourist trap for the most part. There are soooo many scammers here and it's really hard to tell what is a legitimate official group or just another scammer. For example, the Tulum national park entrance is filled with people selling tickets and tours as if they are park employees, but they are not. They even have constructed a fake security gate entrance to make it appear you must buy tickets before entering the park area, and of course the tickets they sell are about 4x the actual price. The beaches could be nice if they weren't filled with garbage. This is likely because many street food vendors and restaurants serve styrofoam and plastic utensils that frequently end up on the beach and broken into tiny bits. So the beaches are actually quite ugly as a result. Tren Maya is pretty useless since they decided to construct it miles inland from the towns, so it just leaves you in the middle of the jungle. Overall, I mostly just felt like I was being ripped off every day I was in Playa de Carmen and the area around it. I'd only recommend visiting a cenote or two and leaving for some place nicer.
Guest review by
Michael
United States
6.0

Tulum is growing way too fast, with an obvious scramble for...

Tulum is growing way too fast, with an obvious scramble for real estate and tourist dollars, and a neglect of basic infrastructure. Beach access is difficult, with paid parking, and taxis are ridiculously expensive ($25 to go 1/4 mile). The residential area (where the affordable accommodations are) is quite a ways from the beach, and pretty dirty. The unpaved roads are so rough as to be nearly impassible - but are the only way to get to some of the condos. I suppose if you stayed at an all-inclusive it might be nice, but that's not for us.
Guest review by
david
United States
8.0

Puerto Morelos is a laid-back little beach town away from...

Puerto Morelos is a laid-back little beach town away from the busy-ness of Cancun, and easy to access. A friendly vibe and lots of inviting restaurants (check out Peninsula and King Taco!) and a handy supermarket. A perfect springboard for our trip inland into the Yucatan.
Guest review by
Hoadley
10

My FAVORITE cenotes were at Sac Actun and Ecopark Kantun Chi...

My FAVORITE cenotes were at Sac Actun and Ecopark Kantun Chi. Sac Actun requires a guide, but it's not as expensive as some of the other places. The cenote is beautiful and they provide you with wetsuits (which helps a LOT with the cold) and goggles. It was a very cool experience. Ecopark Kantun Chi has 5 cenotes but we bought the entrance that allows you to go 4 of them without a guide. For us, this was perfect because we could spend as much time as we wanted at each spot and they were all so different and beautiful. I loved #3, which was an open sky cenote with a waterfall and #4, which was a really cool cave with spots where the sunlight streamed in from above. We got to see some lobsters there too. Also a very cool feature is that there are kayaks in several of the cenotes so you get to explore them that way as well. Another cool spot was Languna Yal Ku where we got to snorkel in calm water and see so many different types of fish. I highly recommend wearing clothing that covers your arms and legs since sunscreen isn't permitted and you are directly exposed to the sun the whole time. For meals, we enjoyed traveling to both Akumal Pueblo (for some simple and cheaper meals) and Akumal Playa on the other side of the road for some more variety.
Guest review by
Natasha
10

Wonderful property , excellent location on the Marina with...

Wonderful property , excellent location on the Marina with many excellent restaurants. Staff work very hard , friendly and welcoming. Favorite place to stay when visiting this lovely gated community.
Guest review by
June
United States
2.0

This hotel is not for families, it was way to much noise all...

This hotel is not for families, it was way to much noise all night long drunk people scream in the hallways , our door was nock at 1-3 in the morning woke up our children age 2y, 6y, 8y. The staff were so helpless, unfriendly and rude. Every time we had to eat was so stressful cause the waiters will be so mad and we will ask for things like water they will take for ever to give to us. It was a buffe every time but water wasn’t available or even a spoon. They drop drinks next to ur table they didn’t clean it the whole breakfast we were there, i was so afraid any of us will fall down. Front Thea people never knew the answer. Overall we were so disappointed. It feel like a super cheap hotel, full of a lot of drunk people. I read bad reviews and didn’t payed attention but I wish I did. I’m not happy at all with this hotel experience and I’m not planing to eve go back. The ocean was the only thing was good about our trip.
Guest review by
Dorcas
Bahamas
8.0

Small typical town for the area without many tourists.

Small typical town for the area without many tourists. A couple of good local options for simple restaurants (we ate at Los Primos) which offered good food at reasonable prices. Felt perfectly safe to walk/drive around after dark here as well.
Guest review by
Connie
Belgium
6.0

Punta Allen seems to be a virgin place in Mexico.

Punta Allen seems to be a virgin place in Mexico. Not many tourists not many places like restaurants or shops. Its full of sargaso and at the moment properties cant deal with it and many of them are on the beach. But you can have nice excursions to see dolphins at the nature ,we took the fishers boat and went to see dolphins and turtles do some snorkel,kids loved it! But this place is far and the road is not good.
Guest review by
Travels Expert
Lithuania
6.0

The restaurant needs better management, Service was terrible...

The restaurant needs better management, Service was terrible most of the guests had to wait almost 2 hours to be served with breakfast. I got tired of that service and started to have breakfast, a better breakfast somewhere else.
Guest review by
Walter
United States
8.0

Playa del Carmen is lively and full of energy, but the city...

Playa del Carmen is lively and full of energy, but the city beach can get crowded, and some areas aren’t always clean due to dogs and their activities. I would suggest staying in Playacar or nearby for a cleaner, more private beach while still being close to the city.
Guest review by
Anna
Germany