位于Tsuru 的宠物友好酒店和民宿

酒店方就是诈骗犯！！！ 我因操作失误下单时选了2个人入住，但是提前两天给酒店方邮件反馈了实际入住人数是5个人，酒店方也回复了OK。直到入住当晚，都没有任何工作人员联系过我说需要加钱。 入住当晚我发现只铺了2张床，于是联系酒店方，但被通知要多收2万日元，双方在加价上未达成一致，协商结果是我们申请退款然后重新找住宿，酒店方也明确表示在收到申请后会全额退款给我们（我们当时留了个心眼还录音了），于是我们当晚就订了其他酒店，然后离开了。 第二天我发消息咨询退款情况时，酒店方也说退款已经在booking账户处理中，但当我们回国后，酒店方立马反悔，发邮件给booking让他们取消退款。我随后尝试联系酒店方，但是打电话不接，发消息不回，完全处于失联的状态，最后还是通过booking传话才联系上的酒店方，但是他们态度强硬，并且以没有书面同意为由不允许booking退款，而且矢口否认录音是他们的。 我耗费了一周的精力跟booking沟通无果，失望至极，十分气愤！booking居然允许这样不讲诚信的无良商家在平台胡作非为，还表示没有办法？！ 酒店方就是纯纯的诈骗犯！！！我们是在确认他们会退款之后才重新找的住宿，如果一开始他们就说不会退款，那我们肯定不会不住就直接走了。利用平台的规则漏洞，骗了我钱之后出尔反尔，拒不退款，这就是诈骗行为！ 如果你看到了我的评论，千万别订这家民宿！ The hotel is a fraud!!! I chose 2 people to check in when I placed the order due to an operation error, but I emailed the hotel two days in advance that the actual number of guests was 5, the hotel replied OK. Until the night of check-in, no staff contacted me to say that I needed to pay more. On the night of check-in, I found that there were only 2 beds, so I contacted the hotel, but I was informed that I would be charged for additional 20,000 yen. We did not reach an agreement on the additional price with the hotel. As a result of the negotiation, we applied for a refund and then found a new accommodation. The hotel also made it clear that they would give us a full refund after receiving the application (we kept a heart at that time and recorded ), so we booked another hotel that night and left. The next day, when I sent a message to inquire about the refund, the hotel also said that the refund had been processed in the booking account, but when we returned to China, the hotel immediately repented and sent an email to booking to cancel the refund. I then tried to contact the hotel, but they didn't answer the phone, didn't reply to the message, and they were completely out of touch. In the end, I contacted the hotel through booking, but they were tough and did not allow booking refunds without written consent, and denied the recording belongs to them.