Luxury Hotels in Nikko

Very good service, view from the room is great

The hotel was fantastic, with a beautiful and relaxing and quiet environment, overlooking the river and the mountains. They offered tea and coffee during the day at the main reception. The dinner was an amazing experience and having stayed for two nights, there was no repetition of the food, and just the exquisite taste and atmosphere. It snowed while I was there, and bathing together with the falling snow just added to the magic feeling.

The facilities are super awesome, with free laundry, free minibar (even with alcohol!) provided. Female & Male public bath did interchange each other for evening and morning session, so we can enjoy both facilities. They even have massage chairs in the public bath area for free. Sadly if there is chance to purchase milk/ yogurt after onsen, it will be perfect! The breakfast and dinner are nice too. Breakfast is semi-buffet with quite a lot of salad & drink provided. When we mentioned one of us has certain food allergy, the manager checked in details to ensure everything is alright.

I selected this place because I read other reviews about the eclectic unique nature of the hotel and atmosphere. I wasn’t disappointed, in fact it exceeded my expectations in every way. The moment you arrive and are greeted warmly by the staff and handed a free drink of your choice, sets the tone for a wonderful experience ahead. The room was huge, warm, comfortable and very special in its minute details of architecture. We chose a river view room and I would highly recommend doing so as the massive picture window overlooks the forest and mountains and is simply breathtaking in the morning sunrise. This hotel was designed with careful thought given to every detail in its creation, with the mindset of creating a restful respite from the modern busy world we live in today. It has achieved this goal in my opinion and then some. We had the honour and pleasure of meeting the architect the second day we stayed and had a conversation with him about his wonderful hotel, he is such a joy to speak with. The food was also an absolute delight, huge filling and varied items at breakfast, and sumptuous selections and pairings at dinner. The staff are The best of anywhere we have stayed so far in Japan, and are gracious and smiling all the time. We speak very limited Japanese but this was never a problem so don’t worry about this as a barrier for coming here. We wouldn’t hesitate to come back and I was sorry I had to leave. This hotel, and Nikko is such a special beautiful place everyone should see it once if they can. Thank you shelter garden and staff for allowing me to have such a warm, restful and wonderful stay at your gorgeous hotel, and thank you so much for all your warmth and hospitality.

The onsen spring water. The delicious food. Kind and attentive staff.

Wow! I don’t even know how to express our stay but this is one of the Ryokan that we have to thought about visiting again. Everything was perfect! This is the real Ryokan that we want to experience,The greetings welcoming , the hospitality, the food also delicious ! One more thing that’s really impressed us was that “Okami-San” came to visit us during the dinner, she really kind even though we don’t speak Japanese she tried to communicate with us. She also recognized one of my family members who his birthday just passed 2 days ago, she came to wishing him a birthday and when we checked out she also gifted him a birthday gift. Such a heart warming place. Oh forgot to mention the hotel, the Onsen has such a beautiful view not that big but no crowded at all! I think because they don’t accept that many guests per day which make us feel so relaxed and privacy. Every staff member are nice and kind.

Staff Services / Room River View with Autumn Vibres.

Onsen is clean with natural spacious, clean, well equipped, spacious, comfortable bed and room, excellent traditional kaiseki breakfast and dinner are excellent and delicious, the hospitality of all staff was excellent.

We had the most wonderful time at the hotel! Staff were very professional and welcoming, breakfast was outstanding, the whole stay very relaxing! Onsent was incredible. The hotel is located by beautiful lake, great for walks and long runs!