Luxury Hotels in Karuizawa

hotel is very clean and nicely decorated; staff is very friendly and professional

The place looks.magical when its snowing

1. Service - Exceptional service with attention to detail. The staff are very polite. They also drove us down to the nearby eateries outside the hotel. What exceeds expectations is that they call me at 6pm to check what I am having for dinner and great service at the point part of the stay. 2. Facilities - Love the view, the Forest trail and the fireside Marshmellow bbq in the evening. 3. Food - Great food. Tried the Pasta of the day and Shinshu Beef. We usually have Kobe beef and the texture and the taste of the Shinshu Beef is excellent. Bread was excellent as well. Sangria is my favorite 4. Room - very clean. Hot tub is large with water from Ueno. Amenities like coffee, tea, juices are sufficient and good quality. 5. Location - great view and fresh air. Note that the hotel is far from Karuizawa. We book this hotel with that in mind, so we had spend 3 days in Karuizawa before arriving. Mainly stayed in the hotel area for our stay. Overall love this hotel. Exceeded expectations