Luxury Hotels in Atami

I love everything, nice people, good hospitality

Everything was amazing, the view, the staff, the food, the room. I can’t wait to come back

awesome authentic experience in amazing location lovely foot spa with a view and private onsen

Our stay at Hakone Kowakien Ten-yu was magical. The hotel is surrounded by nature, therefore it has a relaxing atmosphere. The hotel staff was super professional and welcoming which made our stay even better. A concert took place in the lobby which we attended one night and we enjoyed it a lot! In the lobby, they have free drinks, sparkling wine and even a vending machine which provides free ice cream. We thoroughly enjoyed the feet bath on the balcony while gazing the mountains. And our room was magical! The beds, the tatami floor, the bathroom, everything was perfect! Watching the sunrise, rain, and fog settling down on the mountains was spectacular! Even better, watching it from the bathtub on the balcony! The hotel has a beautiful garden with illuminated lights and even a waterfall which provides an astonishing experience at night. One day, there was heavy rain so we decided to stay in and enjoy the facilities within the hotel itself. This turned out to be the best decision! Kowakien Ten-Yu, has a connection with a neighbouring hotel, Hakone Kowakien Yunessun, which offers a spa theme park, which we could enjoy freely due to our stay at Ten-Yu. Not to mention, you do not even need to leave the hotel premises for shopping! There's a FamilyMart within Hakone Kowakien Yunesson! Simply amazing! I haven't mentioned the amazing onsens yet! On our first night, I tried out the hotel's infinity onsen. It was my first onsen experience and probably the best. Looking at the mountains and clear sky at night is such a relaxing experience. The sunrise must be breathtaking! Lastly, the breakfast. The selection of food, drinks and the quality of service is superb. Overall, this is our best hotel experience so far. We would gladly visit again.

This will be the easiest review I'll ever write as the experience was truly flawless and made so memorable by the team there. The staff were incredibly thoughtful; once they found out it was my husband's birthday, they not only gave us the option to upgrade our room at no extra expense, but they placed flowers and a handwritten card in the living room, gave us a birthday cake after dinner and offered us a complimentary drink of our choice. We felt so showered with love, they really went above and beyond! The hotel manager very kindly picked us up from the train station, and we could communicate through Google Translate during the short ride. They also had staff that spoke mandarin which was helpful. The room was spacious with modern touches and had a stunning garden view. The private onsen made the stay relaxing and came with high-end toiletries. Plus, the fridge was filled with different complimentary drinks like beer, tea and soda. We were happy to be provided with all the traditional loungewear that could be worn to the restaurant after a good day of soaking - plus the little guide which teaches you how to tie it properly. As someone who loves to sleep in total darkness, I really appreciated that the room had great blackout curtains and none of those annoying little flashing lights from the smoke detector, TV or aircon. The kaiseki dinner and breakfast were by far the best food we had during our entire trip (including previous trips to Japan!) Not only was every dish meticulously plated, but every bite was heavenly; it could have been Michelin-star dining. We were more than satisfied with the portions; they even wrapped some leftovers into rice balls for us to enjoy later. Last but not least, I must commend the staff because we also left our disposable camera upon departure, and they kindly shipped it to our next hotel at no extra fee. This level of customer service is unmatched and made our stay worth every penny.

Amazing location, facilities and exceptional service. Dinners are work of art. Private onsen is a must have couple experience.

Everything was great, the room was amazing and so were the baths. The staff is very thoughtful and you’ll find great amenities and gifts/snacks everywhere!

Really helpful and kind staff! The room with private onsen and Fujisan-view was amazing! Will recommend!

Excellent staff service from the moment of arriving, as they helped us with the luggage, to the dining experience. Great food breakfast and dinner half board, sumptuous meal, super full after it, and very cheerful staff. Rooms felt bespoke and beautiful appointments throughout. Highly recommended.

Very clean and spacious room space. Comfortable bedding