Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. According to the requirements under Vietnamese law, clients must present their Identification Papers/ Passport and Birth Certificate (for children) of each passenger in the group at check-in. In the absence of birth certificates for children, Guests and Tour Operator agree that children’s ages will be converted from their heights. Please note that VinOasis Phu Quoc will take and use guests' photos for the purpose of statistics and stay management. The property is committed not to use or provide guests' photos to a third party which does not belong to Vingroup. Guests are responsible for checking the room furnishing and facilities, foods or drinks in minibar upon check-in and check-out as per regulations of the resort.

Please note that rate is not inclusive of VinWonder & Safari Ticket

With the announcement of the Kien Giang Tourism Department, all passengers arriving in Phu Quoc need to have a negative Covid-19 test result within 24 hours. Therefore, please conduct the test and show the test results when you come to check-in at Vinpearl.

For customers who have not been tested before, Vinpearl will cooperate with Vinmec Phu Quoc to support customers to be tested at the hotel (500,000 VND/customer). Please contact to Reservation at hotline 02973. 866688 to get more information.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Wyndham Grand Phu Quoc您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

到店时需支付损毁押金：VND 1,000,000。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。