Guests must produce same credit card at the time of online booking and at check-in to verify that it matches the original credit card holder name.

Please note that Kid’s club is offered complimentary to guests, it runs subject to change depending on the minimum number of participants. Please directly contact our Front desk for more information.

Children from 7 years to under 12 years of age are charged USD 10 per night per child for breakfast when using existing beds.

Please note that the hotel offers a FREE Shuttle Bus service on a first-come, first-served basis. You can enjoy:

• City-center 2 route (9:00 & 17:00 daily): Bến Thành Market, Notre Dame Cathedral, Nguyen Hue Boulevard stop points.

The bus departs hourly from the hotel and drops by tourist attractions.

The bus routine is attached for your reference. Time may vary pending traffic or road closures.

Please be informed that as part of our regular safety and maintenance work we are cleaning the entire exterior surface of the building.

We will be commencing work on November 03rd and plan to finish the project on November 20th, 2025.

Daily work will take place between 8:00am to 18:00, except the bad weather days (rainy, windy, stormy...).

Method of work: rope access and scaffolding.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Windsor Plaza Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

由于新冠肺炎（COVID-19）疫情，该住宿当前暂停了班车服务。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

由于新冠肺炎（COVID-19）疫情，室内公共区域必须佩戴口罩。

到店时需支付损毁押金：VND 1,000,000。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。