Credit card verification is required prior to arrival. Please present the same credit card used to guarantee your booking when checking in at the property. Failure to authorize your credit card or present your original credit card will lead to cruise boarding denial.

The following documents must be presented upon arrival, before boarding:

1. Credit card used for booking

2. Confirmation of the transaction (sent directly to your email after successful purchase)

3. Cardholder's signature on the physical credit card

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Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions.

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Advanced registration for all guests are required. Please provide all passport information (full name, gender, date of birth, nationality, passport number) at least 48 hours before departure. You can use the Special Request box during the booking process, or contact the property directly using the contact details provided in your booking confirmation.

Due to local regulations, guests who fail to provide the above-mentioned information may not be allowed to be on board.

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Please note round trip bus transfer costs: USD 45 per person for round trip shared transfer

Pick up points:

- Private transfers offer pick-up at any hotel within Hanoi.

- Shuttle bus transfers offer pick-ups at the hotels within Hanoi's Old Quarter only.

- Shuttle bus transfers for guests staying in hotels not within the Old Quarter offer pick-ups at No 52 Le Dai Hanh street, Hai Ba Trung District, Hanoi. Guests are advised to arrive at the lobby of the building no later than 08:30.

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Embarkation and disembarkation point:

Paradise Suites Hotel, Tuan Chau Island, Halong City, Quang Ninh Province.

Please note that embarkation ends strictly at 12:15.

Second and last check-in/boarding time at 12:30 will be done via tender boat (with an extra charge of USD 160). No embarkation is allowed thereafter.

Guests are strongly advised to arrive at the harbor before 12:15 to avoid late check-in charges.

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Free parking is available at the cruise's office in Tuan Chau located at: Tuan Chau Ward, Halong, Quang Ninh.

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Please also note that there will be an additional charge for baby cot (varied by age), room type and cruise itinerary requests.

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Wi Fi is available on board but is sometimes unstable due to weak signal points across the mountainous bay.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Paradise Grand Cruise - Lan Ha Bay您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。