Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The Club Lounge is closed on Weekends (FRI PM-SUN AM). We do not offer breakfast or hors d'oeuvres when the Club Lounge is closed.

Sheraton San Jose Hotel is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel.

By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay.

You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

在提前退房的情况下，住宿将向您收取全部的入住费用。