Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation for more details.

If you are interested to get the resort’s transportation service, please ensure to get an email acknowledgement or confirmation as proof of booking, otherwise, written request provided here cannot be arranged. Take note that this transportation request requires an extra fee on your personal account so to confirm your seat/s, you have to provide us your permission first to proceed with the arrangement. In addition, complete flight information, number of persons and contact details are required to process your request.

A surcharge of PHP 1,456.00 per person, per night for regular rooms and PHP 2,464.00 per person per night for all Suite rooms applies for a maximum of 1 guest per room you wish to add to your reservation. Please note that these rates are subject to change without prior notice.

A credit card incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Should there be no charges incurred during the stay, credit card pre-authorization will be cancelled upon check-out, refund is then subject to issuing bank’s policy.

There is an additional charge to use the massage, sauna and spa.

Room rates on December 31, 2025 (New Year's Eve) and February 16 & 17,2026 (Chinese New Year) include a common buffet dinner. Minimum of 2 persons and 4 persons for Family Room, Royal Suite and Presidential Suite. To guarantee your reservations, an extra person is also required to pay for dinner upon check-in based on the prevailing rate. Kid rate and charge will be determined on-site depending on their height. Mandatory Dinner will still be charged even if guests cannot take the meal due to flight time, late arrival or other reasons.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Henann Regency Resort and Spa您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

到店时需支付损毁押金：₱ 2,000。 该押金将通过信用卡收取。 退房后14天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。