- Please note there is a 2.75% surcharge for credit cards and contactless (paywave) payments.

Underage Guests:

- Any guest under the age of 18 must be accompanied by a parent or guardian. Guests travelling with children under the age of 18 must book out the entire room they are occupying.

- We do not allow children in shared environments, and guests that do not abide by this will be required to upgrade to a private configuration. If none are available then our cancellation policies will apply, and the party will not be able to stay.

Late Check-Ins:

-If you need to check in after reception closes (currently 9pm), you will need to contact us to organise this and we will need to take payment for your reservation in advance.

Stag and Hen Parties/ motorcycle Gangs

Unfortunately due to past incidents, we regret to have to inform you that we do not allow ‘stag’, ‘buck’ or ‘hen’ parties and motorcycle ‘gangs’ at our accommodation. Any reservations found to be violating this rule will be asked to leave without refund.

Room Availability Notice:

Some of our private rooms and dormitories are available in multiple configurations (e.g., a 4-bed dorm may also be sold as a twin, triple, quad, or family room). While only one configuration can be booked at a time, the system may allow multiple bookings for the same physical space.

If you are booking multiple rooms, please contact us first to confirm availability and ensure there are no double bookings. We will do our best to accommodate your group and prevent any issues.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Absoloot Hostel Queenstown您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。