Check-in is any time after 14:00. If you arrive earlier, then luggage storage is available if the room is not ready. Check-out is at 10:00. If you require a late check-out, please contact the property before 10:00 on the day of departure to find out whether this is possible.

Guests are required to show a valid credit/debit card upon check-in.

Please note that Hideaway Retreat does not accept payments with American Express credit cards.

Please note that car hire is recommended due to the topography on Norfolk Island and the lack of public transport and taxi services. Hideaway Retreat can arrange this on request. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

Please note that all units are non-smoking. You are welcome to smoke on verandahs and all other outdoor areas. Ashtrays are provided for your convenience.

Please note that the total price of the reservation will be charged upon check in.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

请您提前告知Hideaway Retreat您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。