Spa and wellness centre, Massage, Sauna, Fitness centre
Free WiFi
Internet services
Shuttle service
Airport shuttle, Shuttle service
Kitchen facilities
Electric kettle, Refrigerator
Accessibility
Wheelchair accessible, Upper floors accessible by elevator
Swimming pool
2 swimming pool, Private, Plunge, Outdoor swimming pool
Experience world-class service at The Pacific Sutera Hotel
Boasting an Olympic sized swimming pool and 5 dining options, The Pacific Sutera Hotel offers easy access to Sutera Harbour Golf & Country Club. Free WiFi is accessible throughout and for guests who drive, free parking is available.
Featuring contemporary decor, every room is fitted with a flat-screen satellite TV, an electric kettle and a minibar. The en suite bathroom comes with a bath, a shower and free toiletries. Guests enjoy sea or golf course view.
Cafe Boleh serves daily buffet breakfast and all day dining. Drinks and snacks are available at the Pool Bar, Lobby Lounge, Breeze Beach Club or Horizons Sky Bar and Cigar Lounge.
Pampering massages are offered at the Chavana Spa and guests can play a game in the bowling alley. Staff at the 24/7 front desk are happy to assist you with outdoor activities and tour queries. Other facilities include a fitness centre and a children's playground.
IMAGO Shopping Mall and Sabah Museum are 1.8 km from The Pacific Sutera Hotel. The nearest airport is Kota Kinabalu International Airport, 6 km from the property.
Couples particularly like the location — they rated it 8.5 for a two-person trip.
Please select one or more options you want to book
Guest reviews
Categories:
Staff
8.3
Facilities
8.0
Cleanliness
8.3
Comfort
8.3
Value for money
7.7
Location
8.9
Free WiFi
6.7
Low score for Kota Kinabalu
Select topics to read reviews:
Guests who stayed here loved
N
Naadia
Australia
“On arrival were were upgrade to an executive suite.
The staff are very caring and welcoming.
Unfortunately we could only use the pool on the first day of our 7 nights stay as there were water restrictions in place. Kk recently had huge flooding.”
Siti
Malaysia
“I love the location where nearby to the sea. I forgot to bring telekung & prayer mat , then housekeeping knocked my door to give it. It makes my staying more comfortable and great!”
M
Mark
United Kingdom
“Good pool, clean rooms, extensive breakfast. Staff were helpful. Few fun extras for the children e.g. inflatable slide into the pool, and foam machine. 😎”
昕
昕儒
Taiwan
“The room is nicely decorated, very tidy, and has a great holiday atmosphere. We had a great time in the swimming pool.”
Tarsam
Malaysia
“Check in time 3 pm. But 2 room late check-in because the stay say don't know until when can checkin.. Lated 5 pm checkin”
Wan
Malaysia
“Near airport and located around mall and restaurant, very convenient”
A
Ahmad
Malaysia
“kids tent provided @room very helpful... my son sleep there the whole night.
breakfast buffet got so many option... and of coz delicious...
the staff very helpful and friendly...”
O
Omar
Singapore
“The hotel is well placed, not to close to the airport. Little bit far from the down by feet but very convenient using the taxi.”
Muventhen
Malaysia
“Pacific sutera is one of the best place to stay in KK.”
L
Lynette
Australia
“Very comfortable and clean. Great breakfasts. Friendly staff. Very helpful at Reception. Great pool. Had two very relaxing massages at the spa (could not fault). Would stay there again.”
Property surroundings
Restaurants
2 restaurants on site
Cafe Boleh
Cuisine
International
Ambiance
Family friendly
Silk Garden
Cuisine
Chinese • Asian
Open for
Lunch • Dinner
Ambiance
Family friendly • Modern
House rules
The Pacific Sutera Hotel takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MYR 200 is required on arrival. That's about US$47. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
Children 13 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
13+ years
Extra bed upon request
MYR 180 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
To all non-Malaysian residents that booking Family Escapade at The Pacific (Residence of Malaysia Only) rate will be subject to a penalty surcharge of RM 250.00 nett per room per night (stay period: now till 30 September 2024) and RM 255.00 nett per room per night (stay period: 1 October 2024 till 31 March 2025). Upon check-in, guests will be required to present their Malaysia Resident ID/PR to confirm their rate entitlement.
Stay 3 Nights or More and Enjoy 2 Complimentary Rounds of Bowling
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform The Pacific Sutera Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
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