The Banjaran Hotsprings Retreat

–Excellent location - show map
+55 photos
Scored 9.6
Rated exceptional

Staff

9.8
  • Lake view
  • Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access

Experience world-class service at The Banjaran Hotsprings Retreat

Set against limestone hills, The Banjaran provides a peaceful wellness retreat with its geothermal hot springs and a naturally heated swimming pool. A steam cave and ice baths are also available. Free WiFi is available throughout the property. The spacious villas at Banjaran Resort come with a private pool and outdoor hot tub. The spacious living rooms are fitted with a 49-inch TV. Butler services are available. The Banjaran Hotsprings Retreat is a 15-minute drive from Ipoh City. Guests who drive can enjoy free parking. Guests can approach the 24-hour front desk for currency exchange, tour arrangements, ticketing and concierge services. Ayurvedic therapies and traditional Malay healing rituals are available at the eco-friendly spa. It also has a fish foot spa and a well-equipped fitness centre. Dining at Jeff’s Cellar : Reservation is essential 48 hours prior to your dining date.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Spa and wellness centre
  • Fitness centre
  • 2 restaurants
  • Tea/coffee maker in all rooms
  • Bar
Sunway Hotels & Resorts
Hotel chain/brand

Property highlights

  • Top location: Highly rated by recent guests (9.6)

  • Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, American, Buffet

  • Free private parking available on-site

Activities:

  • Fitness centre

  • Spa and wellness centre

  • Hot tub/Jacuzzi

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Fya
Malaysia Malaysia
“The interesting caves and the spacious pool villa with private balconies. The buggy service was impeccable and the staff were all very patient and hospitable.”
Chloe
United Kingdom United Kingdom
“We loved everything about Banjaran resort. From the moment we walked in the staff were on hand. Extremely helpful and friendly. The resort setting is stunning, and all the facilities are well maintained. We especially loved the natural hotspring...”
Cheng
Singapore Singapore
“We stayed in the villa by the lake. Very quiet and serene , time seems to slow down when you are in the resort. Service is good. They take very good care of the guests. I like it that each villa has its own thermal pool and the cold pool.”
Puva
Malaysia Malaysia
“Customer service was friendly and superb. They provide welcoming drinks. Upon arrival they will bring you to a mini tour of their area and facilities. Overall the place is well maintained and clean. The private pool cleanliness can be improved...”
Evelyn
Australia Australia
“It was beautiful and quiet. Lovely villa with a hot spring tub and plunge pool. Loved the crystal cave to meditate in when no one is around. It was a quiet period and so we had the hot spring pods to ourselves. And the swimming pool too. A...”
Koh
Malaysia Malaysia
“Some fittings in the showroom a bit too old. Room has musky smell”
Laura
Spain Spain
“This was the most amazing hotel experience we've ever had. The grounds and facilities are stunning but the customer service from every single staff member blew us away. We were never wanting for anything. Thank you so much for a very enjoyable and...”
Ym
Malaysia Malaysia
“Nice service, not too crowded, cozy enviroment, inside room have hotspring tub and small pool, relaxing enviroment overall, my room a bit far but the buggy service very good just press 1 for room service and the car will arrive. Lost world tambun...”
Jamie
United Kingdom United Kingdom
“Such a great place. Quiet and peaceful. Staff were amazing. The food was brilliant too.”
Ee
Malaysia Malaysia
“I like the facilities there. All is good but maybe just extra dustbin around. 😊 and called maybe more fruity tree that ppl and reach out in btw.”

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
2 single beds
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Property surroundings

Restaurants

2 restaurants on site
Pomelo
  • Cuisine
    Malaysian • International
  • Open for
    Breakfast • Brunch • Dinner • High tea
  • Ambiance
    Modern • Romantic
  • Dietary options
    Halal
Jeff's Cellar -Reservation is essential 48 hours prior to your dining date.
  • Cuisine
    International
  • Open for
    Dinner
  • Ambiance
    Romantic

House rules

The Banjaran Hotsprings Retreat takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print

Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the credit card used for the booking should correspond to the guest staying at the property.

Please note that hotel may contact the cardholder for verification purposes.

Please note that the credit card used for the booking should correspond to the guest staying at the property. Please note that hotel may contact the cardholder for verification purposes.

At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.