From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective from 1 July 2022, please note that there will be a Local Government Fee of MYR 3 per room night imposed by the City Council of Penang. This payment is not included in the room rate and should be made upon check-in at Mercure Penang Beach.

Please note that the property does not accept third party payment cards. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. For security purposes, credit cards use for Non-Refundable bookings must also be presented when checking in.

1. Ombak Restaurant Outdoor: Closed 18–29 Aug 2025 (Indoor remains open)

2. ByTheBeach Bar Terrace: Closed 18–22 Aug 2025 (Indoor remains open)

3. Public Area near Beach Access: Open 27–29 Aug 2025 (Construction activity expected)

Swimming pool

Closed from Monday, August 25th, 2025 until Tuesday, August 26th, 2025

Kindly note that we are a cashless hotel.

All payments including room, deposits, and restaurant and bar purchases must be made using one of the following methods:

Visa, Mastercard, American Express, Online Transfer, Global Payment Link, Touch ’n Go, DuitNow QR, or other major e-wallets

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Mercure Penang Beach您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：MYR 300。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。