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Get the celebrity treatment with world-class service at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World
Elegant Accommodation: Wakax Hacienda - Cenote & Boutique Hotel in Tulum offers a 5-star experience with spa facilities, a swimming pool with stunning views, a sun terrace, and a lush garden. Guests enjoy free WiFi, bicycle parking, and complimentary use of bicycles.
Dining and Leisure: The family-friendly restaurant serves Mexican and international cuisines with vegetarian, vegan, and gluten-free options. Additional amenities include a bar, hot tub, and games room. Yoga classes, walking tours, and water sports enhance the leisure experience.
Prime Location: Located 49 km from Tulum International Airport, the hotel is near attractions such as Tulum Archeological Site (9 km) and Xel Ha (9 km). Guests can explore nearby cenotes and enjoy activities like snorkelling and cycling.
Couples particularly like the location — they rated it 9.4 for a two-person trip.
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Guest reviews
Categories:
Staff
9.4
Facilities
9.6
Cleanliness
9.6
Comfort
9.7
Value for money
8.9
Location
9.1
Free WiFi
9.5
High score for Tulum
Select topics to read reviews:
Guests who stayed here loved
Eran
Israel
“Wowww. Wakax hacienda is such a special and beautiful place hard to describe in words. Its unique atmosphere, perfect architecture, every little detail is carefully crafted. The staff are so welcoming and super helpful. The food is top level and...”
A
Amilia
Australia
“I was travelling with my family including 3 teenagers. The property had something for everyone. The pools were fantastic. The tour of the property and cenote with David were a nightlight, we learnt a lot!”
Emme
Luxembourg
“We were unlucky that on our first night, our neighbours were unfortunately loud late at night. When we complained, the hotel went above and beyond and gave us our own secluded rooms away from the previous rooms. This is exceptional client service...”
S
Stacey
United Kingdom
“Everything. The room was incredible, the staff were brilliant. They quietly went about their business but were super friendly and attentive. The food was divine! The hotel grounds are incredible and I really enjoyed the yoga classes. David, the...”
O
Olaf
Germany
“It's a great Hotel with everything you need, ... and even more! A perfect place for some time to break out”
Pietro
United Kingdom
“Fantastic facilities, awesome staff, a special place.”
Lani
Australia
“This was one of the best places we stayed in Mexico. Our room was gorgeous, the grounds were expansive, and there is so much to see and do. Even the food at the onsite restaurant was excellent. We visited in early March and there was almost nobody...”
Tobias
Switzerland
“We did a 3 month Trip through mexico and this was the best hotel we stayed at. We were in the offseason so it was affordable and realy quiet.
A magical Place!”
G
Gabrielmus
United Kingdom
“A paradise on earth! The whole eco resort is beautiful. It has 2 cenotes (one open and one underground river) and one lagoon with a cascade where you can take a kayak and go around. We managed to swim at night in the open cenote :).
When you...”
D
David
Australia
“A lovely quiet stay on a site full of things to explore. The pools are beautiful and the staff are helpful. A quiet and relaxing place to stay.”
Hotel surroundings
Restaurants
1 restaurant on site
El Cocal
Cuisine
Mexican • International
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly • Traditional • Romantic
Dietary options
Vegetarian • Vegan • Gluten-free
Facilities of Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World
Great facilities! Review score, 9.6
Most popular facilities
3 swimming pools
Free WiFi
Free parking
Airport shuttle
Family rooms
Restaurant
Spa and wellness centre
Tea/coffee maker in all rooms
Private beach area
House rules
Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World takes special requests - add in the next step!
Check-in
From 15:00 to 22:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
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