Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.

Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.)

Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the registration) you must cover a charge of $195.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.

2 kids free per room (4-12 years old).

New Exclusive Tour for Our Guests:

Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté:

• 90-minute themed boat ride

• Live music, nature & pozol tasting

• Fun for all ages

• Dock tax: $10 USD per person (payable at Oasis Experiences)

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知The Pyramid Cancun by Oasis - All Inclusive您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

在提前退房的情况下，住宿将向您收取全部的入住费用。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

经营许可证号：1230050377