Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note additional charges may apply to children when meals or extra bedding is requested.

Guests who plan to check-in after 19:00 must call the property in advance. Contact details can be found on the booking confirmation.

For group bookings, please provide the property with the full name of each guest staying in the room in the Special Request box at time of booking at least 3 days before check-in date.

A free shuttle bus is available between JR Ibusuki Station to Ibusuki Hakusuikan during the following times:

From Ibusuki Hakusuikan to JR Ibusuki Station at10:10,

From JR Ibusuki Station to Ibusuki Hakusuikan at 15:15(JR Ibusuki Station West Exit)

The indoor hot-spring bath is available from 05:30-09:30 and 15:00-24:00.

The Sunamushi Sand Bath is available from 06:00-08:30 and 15:30-22:00.

As of 01 April 2020, this property will become a non-smoking property. A designated smoking area will be available.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

住宿可能不允许有纹身的客人进入公共浴池区或其他类似设施，以免纹身对其他客人造成影响。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

入住该住宿须新冠肺炎（COVID-19）病毒核酸检测结果为阴性。