As of 1 September 2021, the accommodation service provider is obliged to record the specific personal data of every individual (adult, minor, infant) at check-in in the form of a valid identity card, driving licence or travel document. In the absence of a legal identification document, the hotel has to refuse to provide the service of accommodation; however, the hotel will claim the net amount of the entire booking as a frustration penalty, and the guest cannot request any compensation.

Please note that if extra cleaning or repair is necessary because of guests' pets, the executive housekeeper has the right to charge the additional costs.

Please note that the credit card used for the prepayment must be presented at check-in at the hotel. Should the card used for prepayment differ from the one that you will use during the stay, please contact the hotel beforehand.

Reduction or extension of the length of stay may result in a rate change.

The credit/debit card presented at the time of check-in and/or reservation will be automatically pre-authorised by the hotel with the total room rate for the entire stay and EUR 50 per day to cover eventual extra charges (e.g., minibar, room service, telephone costs, damages, etc.). The blocked amount above the invoiced fee will be released at check-out.

The minimum age for treatments and to use the facilities (sauna, steam room, gym, etc.) is 16. Guests under the age of 16 must be supervised by an adult and are allowed to use the pool from 9:00 to 18:00.

Please inform the property during the booking process if you plan to bring a pet.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that this property can accommodate dogs and cats, but will not accommodate other types of pets.

Please note that a maximum of 1 dog is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 25 kg or less.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

经营许可证号：SZ19000111