K11 ARTUS is committed to providing a smoke-free environment for all residents and guests. Any violation will result in one-night rental penalty plus 10% service charge.

Our residences are for accommodation only, and must not exceed the maximum number of occupants permitted for each residence type at all times. For any violations, an additional charge equivalent to one (1) night's room rate plus 10% service charge and the enhanced room cleaning fee will be incurred. On the occasion that our residences are required for social or commercial purposes, our Sales team would be most delighted to assist. Please contact us for more information.

We would like to reiterate your safety and the well-being of our team members remains as our top priority. Please be aware of K11 ARTUS' health and safety guidelines of which you are required to observe and oblige at all times:

K11 ARTUS has the final right to interpret the requirements for providing the accommodation.

Please note that maintenance work of the restaurant will be carried out from October 26th to November 4th, 2025, and will resume normal operation from November 5th 2025.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知K11 ARTUS您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。