Payment is taken upon arrival unless otherwise arranged.

Only service pets are allowed at the hotel.

The Townhouse Hotel does not have a lift, so the higher floors are accessible by stairs only (2 flights to the first floor and 2 flights to the second floor).

Please be aware that smoking is not permitted inside the building. Guests who do not comply with this policy and smoke inside the room will have to pay a fine of £300 to cover the costs of cleaning the room and the business loss.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知The Royal Sutton您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。