• Our Full English breakfast is served in the Cast Iron Bar & Grill located on the ground floor, Full English Breakfast is included in the Club Room reservations.

• The hotel Pet Policy allows maximum of 1 pet in our dedicated rooms for an additional £25 cleaning fee. We do not allow pets allowed in Suites.

• The Hotel Hoppa Bus service operates between Terminals 2, 3 and 5 at the hotel. Tickets can be purchased from bus driver or the self-service machines from inside the terminal buildings.

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment.

• Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.

• If you are booking on behalf of someone else, you must contact the hotel directly, using the contact details on your booking confirmation, to arrange for third-party billing.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。