When booking more than 2 rooms or more than 5 nights, different policies and additional supplements may apply.

Please note that access to music events hosted at the property is restricted to guests aged 18 or older.

Half-board and All-inclusive rates on 31 December include a special dinner.

There is a 30% discount for Montauk and Narumi restaurant, per person, for customers with the All-Inclusive board only.

Please note that when booking a rate where payment is due before arrival, Hard Rock Hotel Tenerife will provide detailed payment instructions, for example a link to a secured payment platform.

Baby Club Lullaby is under request and with extra charge.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property.

The hotel accept only dogs up to 10kg within Pets Friendly Program. On request, fees apply.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Hard Rock Hotel Tenerife您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

在提前退房的情况下，住宿将向您收取全部的入住费用。