Kindly note that birth certificates need to be presented upon check-in for children accompanying guests. Egyptian couples should present a copy of marriage certificate up on check in.

All guests from different countries must present their country's ID, or, this country's domicile, otherwise an additional charge may be applied at the property directly.

Please note that air conditioning in the hotel rooms and areas is only available during the summer season.

1st, child under 12 years sharing a parent’s room will be on the same meal plan as the parent. Second child under 4 years sharing a parent’s room will be on the same meal plan as the parent with only one extra bed in the room.

Children 12 years old & above consider as an adult & will pay full adult rate.

Supplement for children under 12 years old will be calculated according to the hotel policy.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Serenity Alma Heights - Ex Serenity Fun City您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。