Guests arriving after 22:00 must contact the reception as they require a code for the key safe.

Please also note that the hotel's garage cannot accommodate vehicles exceeding 1.50 metres in height, 4.90 metres in length or 2 tonnes in weight. The garage can only be accessed during opening times, on prior reservation and at your own risk.

Guests are asked to contact the hotel in advance if they require larger parking spaces.

Gluten free and lactose free breakfast is offered upon prior reservation and for an additional charge of EUR 5.

Please note that only payment by cash or Maestro is accepted for the budget rooms.

Please note that many of the rooms are small and feature a small bathroom. Many room categories offer larger rooms with larger bathrooms.

ACCESSIBILITY INFORMATION Our hotel consists of several lovingly restored, historic buildings. Due to their structural conditions, these are unfortunately not fully accessible. However, a side entrance (accessible during reception opening hours) provides access to the breakfast area, the restaurant, the meeting room on the ground floor, and the elevator. Please note that there are no accessible restrooms available. However, guests who can walk a few meters can use them to a limited extent. The hotel rooms in the main building are not wheelchair accessible due to the winding rooms and narrow doorways. However, for guests with limited mobility, we have designed a spacious, accessible holiday apartment on the ground floor. A comfortable stay is possible here – we are happy to bring breakfast directly there upon request. Alternatively, you can of course also have breakfast in the main building during opening hours. It is also possible to park directly at the building with a disabled parking permit. If you are traveling with a wheelchair or have any questions about accessibility, please contact us before your arrival. This way, we can work together to ensure that your stay with us is as pleasant and smooth as possible.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Hotel am Schloss您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间不接待来自特定国家/地区的客人。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

由于新冠肺炎（COVID-19）疫情，该住宿当前暂停了班车服务。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

受新冠肺炎疫情影响，请确保仅在遵守目的地当地政府指导意见的基础上预订这家住宿，包括但不限于出行目的和团队人数限制。

由于新冠肺炎（COVID-19）疫情，室内公共区域必须佩戴口罩。