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About this property
Comfortable Accommodations: Zhangjiajie Twelve Warm Inn in Zhangjiajie offers recently renovated homestay rooms with air-conditioning, private bathrooms, and city views. Each room includes a work desk, free toiletries, and a sofa for added comfort.
Convenient Facilities: Guests enjoy free WiFi, a free airport shuttle service, and private check-in and check-out services. Additional amenities include a washing machine, hairdryer, electric kettle, and bicycle parking.
Prime Location: Located less than 1 km from the Tianmen Mountain Ticket Office, the inn is 7 km from Zhangjiajie Hehua International Airport. Nearby attractions include Tianmen Mountain (17 km) and Zhangjiajie National Forest Park (31 km).
Guest Satisfaction: Highly rated by guests for its friendly host, convenient location, and excellent public transport options.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
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Availability
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Guest reviews
Categories:
Staff
9.8
Facilities
8.9
Cleanliness
9.3
Comfort
9.2
Value for money
9.6
Location
9.4
Free WiFi
10
High score for Zhangjiajie
Select topics to read reviews:
Guests who stayed here loved
M
Mehmet
United Kingdom
“I’ve been travelling for a few months the most helpful host was this place Jenni explained me everything about the area and all the sides good location clean room 👏🏽🤗”
Ee
New Zealand
“That’s great location to the Tianmen Mountain cable car station- about 10min walks. The owner, Jenny was so friendly and she will be guiding you the walking route from the hotel to the cable car station.”
Mike
Netherlands
“The service was great! Jenny the host, picked us up at the railwaystation. After bringing us to the hotel she gave us a moment to eat and rest.
After rest she helped us book our entire 3-day program. She booked the Zhangjiajie national forest...”
J
John
Ireland
“Jenny’s English was very good and she was really helpful in booking trips for us
Very easy going place to stay”
A
Annika
Switzerland
“The location is very convenient to visit Tianmenshan! The owner is very friendly and helpful. She gave us useful tips for our visit and helped us book the tickets. Overall great experience!”
C
Carol
Canada
“The owner Jenny was amazingly friendly and helpful! She helped us book all the transport, tickets and plan our routes everyday. She even helped us buy other tickets after we left the hotel. My partner doesn't speak Chinese and a helpful local in...”
Lukas
Czech Republic
“The owner was very kind, offered us a lift from the airport, helped us about navigating in the tianmen mountain, booked the tickets in advance for us and she gave advice about how to get to our next place of stay, which was wulyngyuan. Even gave...”
Justine
France
“Great location, lady at the reception speaks English, which is super helpful. Room is nice”
Yunkun
Finland
“I like the host so much. She is so nice and helpful to us all the time. She was almost a local guide and gave us all the details about Zhangjiajie, restaurants, taxi pickup point. And she also speaks English, wow that makes the communication so...”
Hong
Malaysia
“Jenny was an amazing host, the best we could have wished for - incredibly hospitable, friendly, and helpful. From the moment we arrived (which was quite late but she waited for us), she kindly answered each of our questions, gave us very detailed...”
Property surroundings
House rules
Zhangjiajie Twelve Warm Inn-Near the Tianmen mountain cableway station- Ticket reservation takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
No age restriction
There is no age requirement for check-in
Pets
Free!Pets are allowed on request. No extra charges.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 01:00 and 06:00.
The fine print
Need-to-know information for guests at this property
Please inform Zhangjiajie Twelve Warm Inn-Near the Tianmen mountain cableway station- Ticket reservation in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Quiet hours are between 01:00:00 and 06:00:00.
Guests under the age of 18 can only check in with a parent or official guardian.
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