Get the celebrity treatment with world-class service at Mandarin Oriental Palace, Luzern
Elegant Accommodation: Mandarin Oriental Palace in Luzern offers a 5-star experience with spa facilities, a sauna, sun terrace, and a beautiful garden. Guests enjoy a restaurant serving French, Japanese, and Mediterranean cuisines, complemented by a bar.
Comfortable Amenities: The hotel features private check-in and check-out, a fitness room, steam room, and a 24-hour front desk. Additional services include room service, a child-friendly buffet, and electric vehicle charging.
Prime Location: Located 64 km from Zurich Airport, the hotel is near attractions such as Lido Luzern (1.8 km), Lion Monument (less than 1 km), and Chapel Bridge (13-minute walk). Surrounding activities include ice-skating and boating.
Guest Satisfaction: Highly rated for its attentive staff and excellent service support, the hotel is praised for its convenient location and proximity to lakes.
Couples particularly like the location — they rated it 9.7 for a two-person trip.
Situated in the best rated area in Luzern, this hotel has an excellent location score of 9.7
Availability
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Guest reviews
Categories:
Staff
9.6
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
8.7
Location
9.7
High score for Luzern
Select topics to read reviews:
Guests who stayed here loved
Andrey222
Cyprus
“Very welcoming and helpful staff. I would especially like to mention the following hotel employees: Lawrence, Julietta, Fabio, Bogdan and Adi. Magnificent view from the room to the lake.
The room is comfortable.
An unforgettable magic experience...”
S
Sumee
Australia
“Beyond expectation customer service at front desk, housekeeping and concierge, the room was large and the staff were excellent.”
S
Stefan
Switzerland
“Very nice room, biggest bed I have ever seen :-), friendliness of staff (they really care), breakfast food quality was very nice, amazing view from the room, room can be made very dark for very good sleep, very quiet”
S
Sumaiya
United Arab Emirates
“One of the best hotels I’ve stayed it with the most efficient and hospitable staff . Anything required was immediately given and the staff went above and beyond to make our stay as comfortable and happy as possible . Would definitely go back and...”
N
Nosheen
United Kingdom
“The location, food and staff were all exceptional. It was lovely being able to walk around near Lake Lucerne every day. The train station was around 10-15 mins walk away. The staff were so helpful and friendly and ensured my birthday was one to...”
P
Patricia
Hong Kong
“Location and the staffs are so helpful and friendly”
P
Peter
United Kingdom
“Lovely location on the lake. Well appointed room and extremely large bed.
Staff were very helpful especially the concierge. We didn’t try all the restaurants but the food was generally very good. We used the gym a couple of times as well as the...”
Kate
Australia
“Exceptional service and beautiful room. We received a box of chocolates on arrival. Turn down service was lovely and the hotel is close to the main centre. We were also surprised with free minibar!”
Andrew
United States
“The hotel is located right on the bank of Lake Lucerne with lovely views of the lake and surrounding mountains. The staff is incredibly attentive and immediately helpful. Breakfast is copious and of the highest quality.”
C
Carmen
Spain
“excellent service! I would like to highlight Tiago who is an excellent professional and one of the best concierge that I have met . He was fantastic with us!!”
Hotel surroundings
Restaurants
4 restaurants on site
MOzern
Open for
Breakfast • Lunch • Dinner
Quai 10
Cuisine
Mediterranean
Open for
Lunch • Dinner
Minamo
Cuisine
Japanese
Open for
Dinner
Colonnade
Cuisine
French
Open for
Dinner
Facilities of Mandarin Oriental Palace, Luzern
Great facilities! Review score, 9.5
Most popular facilities
Parking
Spa and wellness centre
WiFi
Non-smoking rooms
Fitness centre
4 restaurants
Airport shuttle
Tea/coffee maker in all rooms
Bar
House rules
Mandarin Oriental Palace, Luzern takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
12+ years
Extra bed upon request
CHF 190 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
When booking more than 5 rooms, different policies and additional supplements may apply.
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Cyprus
Australia
Switzerland
United Arab Emirates
United Kingdom
Hong Kong
United States
Spain
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