Please note that there is a non-refundable 1.5% charge when you pay with a credit or debit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

All guests must sign the property's Terms of Stay.

Please note that all guests under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship, if requested upon check-in.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note: Our Wi-Fi is now available, but the gym is closed until further notice due to Cyclone Alfred. Thank you for being so understanding.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Oaks Hervey Bay Resort and Spa您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

到店时需支付损毁押金：AUD 200。 该押金将通过信用卡收取。 退房后14天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。