Five-Star Hotels in Chetumal

The room was spacious and clean and the staff made every possible effort to communicate with me even though they spoke very lil English.

The lagoon ! Unmatched blues! Spending the day in the water paddle boating was one of our best memories of recent times. Also the food was second to none. Coming from NYC our standards are pretty high but Siete did not disappoint. The staff was very warm and welcoming. The spa is a must visit

The place was designed to feel good from the very first moment when entering through the main door. Everything integrates perfectly into the ambiance of the subtropical Mayan forest and impresses with it beautiful design. Materials and services are all very high standard and the traditional local cuisine is delicious. With the all-time precence of Tatiana and Ricardo, the hosts of Kokoro Mio, the entire place was filled with harmony and love. Experiencing a Temaskal on 31 Dec. was magic and the massage which we enjoyed 2 times was wonderful. We can not wait to go back one day!

-The gardens, rooms, and docks were beautiful -Staff went out of their way to make our trip special -Rooms had everything you need (nice toiletries, robes, beach towels, etc) -Easy to get to/from town by taxi ($70/trip)

Beautiful place, excellent staff and, while not all staff members were equally experienced, it was an engaged team. Beautiful rooms, clean and well equipped and decorated. Great pool and location. Highly recommended, take the sailing boat trip with Hugo as your captain.

amazing views from all rooms of the lake, especially of the sunrises which at Bacalar are spectacular. great staff and amazing food / drink at the restaurant.

This place as special as Bacalar lagoon itself, real sanctuary. Hotel team was exceptionally nice and helpful. Rooms and all common spaces in the hotel are very beautifully designed and are very-very clean.

In TOP 3 places in our whole month in Mexico. Really nice room, neighborhood and breakfast ( I would say the best one comparing to others 24 hotels)

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

God, where to start: entire place was magical! Great accommodation, amazing views, hiring the sailing boat (so worth it!), the lagoon, the staff and their English (was very good!), breakfast was delicious every day, restaurant next door (great food as well) and bar was awesome as well. Couldn’t fault it!