Five-Star Hotels in Bacalar

The location is absolutely amazing and so are the staff. We couldn't speak Spanish and the staff were extremely accommodating. They set up a WhatsApp group which makes everything extra smooth. The staff were helpful in booking taxis (and translating our needs for various stops to the drivers). Highly recommend availing of the kayaks (free) and jet ski to see more of the lagoon. We walked along a lot of the lagoon and visually seemed to be by far the best location to stay.

The location is amazing, it seems to be in a tropical garden. The staff is very attentive and everything‘s been perfect as you can enjoy the beautiful direct access to the lagoon, a relaxing vibe and great food as well

Just wauw ! What an amazing place. From the beauty of the place to the friendliness of the staff to the amazing food and the luxurious rooms. Our room on the top floor with a rooftop terrace and plunge pool with views of the equally stunning lagoon was just perfect. Situated on the edge of town where it's quiet day and night but still close enough so you can do everything on foot. Highly recommended !

This hotel is truly great. The room is great, the views are stunning and the amenities are amazing.

I loved the space; it was amazing. I loved the concept, I loved the food, the lake was amazing, the rooms are comfortable, beautiful, and in the middle of a jungle. The rainforest was amazing, loved the green, and being in the middle of the forest.

The entire architectural design is absolutely stunning. The pool area, the restaurant & Bar…

Such a nice hotel in Bacalar. The staff were very friendly and welcoming, and helpful with any questions and providing recommendations for the area. Access to free filtered water and hot water, as well as tea and coffee was great. They also have some cats and a dog who were lovely to pet and see around. The pool is also great with the heat and humidity. Such big beds too!

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Excellent place, the laguna is fantastic, the staff is very nice and friendly. Perfect place to stay!

We stayed in the room right on the lagoon. Please do yourself a favour and if you book anything, book this room!! You'll have 10/10 experience. There's nothing like waking up in the morning and walking a few steps to see the sunrise. Swimming in the lagoon is delightful. It exceeded our expectations. There is a lovely restaurant across the street, we ate there most days. And the staff were attentive and so so helpful. All the communication is done through WhatsApp. We used the free bikes, kayaks and paddleboards. There's also complimentary coffee and water in the room