Boutique Hotels in Makkah

My stay at Raffles Palace Macca was truly unforgettable. It was my first time doing Umrah, and the way I was treated made me feel so special—like I was out of this world. I didn’t want to leave. Special thanks to Mr Yaseen Ali, Saqib,Nasir and of course the Butler Manager; Wasim, Rania and Tasnim… for their outstanding hospitality. They went above and beyond to make my stay comfortable and meaningful. I will always remember this experience and pray I get to return soon, InshaAllah.

Here is your reworded positively powerful customer feedback and review: This hotel is the ultimate example of true “value for money” in tourism. Everything was perfect, with exceptionally customer-focused staff who consistently went above and beyond to exceed expectations, creating a truly delightful experience. Mr. Moayed at reception was incredibly helpful, understanding, supportive, and genuinely professional and friendly – salute to him for his outstanding service. Mr. Shahid’s reception assistance was equally impressive – highly convenient, efficient, and professional. Overall, it was a brilliant stay at this amazing Swissotel. Highly recommended.

Enjoyed our stay. Everything was great.

Everything! As expected of an IHG hotel and living up to the Intercontinental name. Wonderful check in. We love the lounge access. Food variety during breakfast was good. But what makes the stay exceptional is the attentive and welcoming staff.

Very convenient location to the Haram

Location was nothing short of excellent, being located in the clock tower. Clock tower lift from P11 to P4 brings you straight to the supermarket and food stalls. We could easily buy takeaway food and eat in our room without having to fight for a table with the crowd. Mövenpick’s own lifts also did not disappoint, plenty of lifts to service the many residents to reach breakfast level and lobby. Waiting times were acceptable. There’s also a nice and large sitting lounge at lobby (P11). Prayer room in clock tower (P9 and P10) was excellent and accessible by escalator from P11. There are also some shops (selling mostly clothes) at P11. Breakfast spread exceeded expectations in variety and quality. Staff were friendly and helpful in clearing plates promptly and serving coffee/tea. Room service was superb. New towels and water every day. Room was spacious and even the electric kettle was good quality. Quality of toiletries was also good. A plastic fold-away stool in shower area for the elderly/infirm was a nice touch. Shower area had a glass door which left the dry areas dry during shower. Tv was large and felt new. Azan and live audio feed from the haram during prayer time, which you can control the volume of and switch off if needed. Beds and bedding were fantastic and high quality. Service was good, the staff checked in twice during our 5-night stay, to see whether everything was ok, and whether we needed anything.

Overall service of the hotel was good