Situated within 20 km of Loyola University Chicago and 23 km of Wrigley Field, Holiday Inn Express & Suites Chicago O'Hare Airport, an IHG Hotel features rooms in Des Plaines.
Cagri
Turkey
Good hotel just next to the airport. Supermarkets and shops are just 10 minutes walk. Clean rooms, complimentary breakfast was good enough.
Situated in Des Plaines, 21 km from Loyola University Chicago, Fairfield Inn & Suites by Marriott Chicago O'Hare features accommodation with a fitness centre, private parking, a shared lounge and a...
Michael
Germany
Modern and very welcoming Hotel with professional and very friendly staff.
This Chicago apartment-style hotel is just 4 miles away from O’Hare International Airport. Each suite boasts a full kitchen.
Shane
New Zealand
Room was clean & a good size, hate half size lumpy pillows.
The whole property smelled very clean; which could be considered good but a little over the top! (heavily scented) Excellent breakfast selection but get there early as can be a wait for the waffle maker later in the morning :-)
Located 2 miles from O'Hare International Airport, this Des Plaines hotel offers free airport shuttle service. The hotel features an indoor swimming pool and a Bistro-style restaurant.
Gonzalo
Chile
We had to be at O'hare really early in the morning. Staying at this hotel made that really easy.
This hotel is situated 10 minutes from O'Hare International Airport and River Casino. The rooms at the Des Plaines Best Western include a microwave and a refrigerator.
Less than 4.8 kmaway from O’Hare International Airport, Comfort Inn Convention Center-Chicago O’hare Airport is a 5-minute drive away from the Allstate Arena and offers free airport shuttle services,...
Harmeet Singh
India
The staff was super helpful. Free drop off to the airport too. The Driver was very helpful in getting the lugguage off the bus.
The place is ideal for people who need to stay near the...
The place is ideal for people who need to stay near the airport, almost all the hotels offer shuttle services. It's near the CTA station as well. Many chained fast food/ restaurants along with all retail stores are nearby as well.
Karthik Shankar
United States
2.0
Scored 2.0
i was awoke at 11:48 p.m. claiming they smelled smoke. i was...
i was awoke at 11:48 p.m. claiming they smelled smoke. i was sleeping in my underwear. i told him he did not have permission to enter, however, he DID enter my room while my girlfriend and I were sleeping in our underwear. Thankfully, the door was latched. They then charged me $250, i asked for proof, they said they had pictures and i am still waiting for that. Horrible place.
Hopkins
2.0
Scored 2.0
Where to start in describing my short stay at the Best...
Where to start in describing my short stay at the Best western Des Plaines? I travel for work so I booked here for 3 nights through booking .com. I work in healthcare and I work night shift. And despite informing the receptionist that I would kindly like not to be disturbed during the day, I did not get to a chance to sleep. Firstly, the house keeping kept knocking on my door the whole day, shouting in the hallway and at some point they opened my door twice. I kept ignoring them but later when I got to open, there was a guy at the door who walked into my room right away to test the fire alarm. I found this both rude and as a woman traveling alone very uncomfortable. During my second day I made a decision to shorten my stay therefore I decided to check out at 6pm yet they charged my card for 3 nights. When I called, the manager was very rude to me “That is our policy” he kept repeating in a tone I wouldn't use on a dog. “Your policy is being flexible, our policy states no refund” we were exchanging words back and forth because I did not understand why they had to charge me for the 3rd night I did not use.
Fast forward, To my return I then contacted the central customer support helpline, they forwarded my complaint to the hotel and probably the same manager I spoke to who reiterated their policy again 3 weeks later.
In short let me summarize.
Customer service non existent.
Cleanliness. Poor
Comfort. Poor
Value for money VERY poor.
If you are thinking of staying Western Des plaines. Look for another hotel!
My favorite part was the shuttle driver, Kareem. On my first stay He offered to pick me up an hour before the shuttle started running to get me to the airport. He was very friendly. Most impressive was that he remembered me on my return 3 weeks later. I noticed that even if there were ten people in the shuttle, he knew which luggage belonged to whom. He was also extremely friendly and helpful. He let everyone know where to go once they got to their terminal. I would stay at this hotel again just because of his kindness and personality.
Shuttle driver was very nice and went beyond to help me with my MANY pieces of luggage and my children.
Staff was very friendly and gave me advice on food to order as we arrived late.
Room was clean, big. Beds were very comfy fell asleep instantly. And my children did too.
Shower was nice and had all facilities.
Great location from airport only 6 minutes drive
Didn't do breakfast was only there for stop over but would like to go back and get the full experience of the hotel a d Chicago
Check-in was easy and convienient. The room was huge and the bed was very comfortable. Overall the hotel was really great and exceeded our expectations. It is obviously for people that have early flights from O'hara which it accomodates easily. Finally, we did not hear any planes so it is really well insulated.
Beautiful home with tasteful designs for the kitchen and bathrooms. Complimentary snacks upon arrival - thank you! The house is located in a quiet neighborhood and it seemed safe around the area. There are lots of spices and supplies in the kitchen for cooking up a meal.
The hotel was super clean and very nice, the shuttles to the blue line and airport was nice as it saved us almost 40 minutes of walking to the ACEN convention. It is also fairly close to plenty of places to eat and a gas station.
Location was good! It was clean! Breakfast was good and it was hot! Wide spread variety! Not too far from downtown Chicago! The value is good compared to other hotels.. most of what everyone is complaining about wasn’t true
It was a decent location and clean, but the whole facility looked worn out. Not what I expected from a 4 star hotel. The shuttle service was excellent though, and the restaurant across the parking lot was very good.
Very friendly people, very clean and fresh hotel, comfortable beds, extensive and healthy breakfast (even by American standards), shuttle service and free parking with plenty of spaces.
Stranded due to snow storms. The hotel was reasonably priced, convenient, super clean, and a great, healthy breakfast. Would definitely stay again. Helped redeem a rough day of travel.
Everything was good, room good size, and all the staff very friendly. Was my first time in the hotel but if someone ask me about a good hotel sincerely I would recommend it.
The whole family slept like babies. Best sleep I've had in months and certainly best sleep ever in a hotel. Check in was a breeze and the whole hotel was very very clean.
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